Their advertisement said it was Valay… Their advertisement said it was Valay parking. It was not. The attendant that gave us the parking ticket said to park on level 6 but unloading your luggage was on level 7 before you parked. He gave no such instructions. The address of the garage sent in the reservation email was 850 2nd Ave and the garage is not at that address. The drivers of the vans took 20 minutes to figure out which van to put us in to take us to the port. They got into an argument over who was going to which terminal. The pickup was much better.

Unorganized pick up from Terminal Pick up from the terminal was very unorganized. Passengers should know exactly where to go and in what order they are in to reduce stress and potential arguments. We waited with several passengers for almost an hour unsure when we would our van would arrive and then watched other passengers walk up to try to jump ahead of us. (Recommend using an app that provides us a pick up sequence number)

Need more Shuttles! We arrived Saturday March 16, 2024, with what we thoight was plenty of time to get onboard for our 1:30 scheduled arrival aboard Carnival Horizon. However, there was a very long line just to check in for the shuttle once we parked. There were only 3 shuttles running to the cruise ships! There were so many people waiting for a ride. We ended up waiting over 2 hours for our ride, our shuttle was full and there were people who had waited 3 hours and probably longer! The wait was standing in line, in a hot garage without any air circulation nor any water for hydration! Because of the long wait, we arrived too late to check our baggage and had to carry ALL of our bags on board. They should have more shuttles running as they know how many cruise and what time they leave.

A Huge Inconvenience Finding the garage was horrible. Pick up was delayed. Would not recommend.

Not enough drivers working Not enough drivers working. Waited over 45 min for pick up do to one driver. Van was unsafe. Brakes were grinding. Numerous passengers were cut by exposed metal from seatbelt mechanism.