Fast and efficient Fast and efficient! Was checked in, whisked away to the port and on the ship within 30 ish minutes. The return process was equally as smooth! Kind and professional employees! Would highly recommend and will use them again!

Unorganized pick up from Terminal Pick up from the terminal was very unorganized. Passengers should know exactly where to go and in what order they are in to reduce stress and potential arguments. We waited with several passengers for almost an hour unsure when we would our van would arrive and then watched other passengers walk up to try to jump ahead of us. (Recommend using an app that provides us a pick up sequence number)

I made prepaid reservation for 30 March… I made prepaid reservation for 30 March -5 April for $85.52, when I went to leave the garage on 5 April, I had to use my CC again to leave with a charge of $120. I have emailed 4 times asking for a refund of the CC charge, no reply and no refund

Not enough drivers working Not enough drivers working. Waited over 45 min for pick up do to one driver. Van was unsafe. Brakes were grinding. Numerous passengers were cut by exposed metal from seatbelt mechanism.

Need more Shuttles! We arrived Saturday March 16, 2024, with what we thoight was plenty of time to get onboard for our 1:30 scheduled arrival aboard Carnival Horizon. However, there was a very long line just to check in for the shuttle once we parked. There were only 3 shuttles running to the cruise ships! There were so many people waiting for a ride. We ended up waiting over 2 hours for our ride, our shuttle was full and there were people who had waited 3 hours and probably longer! The wait was standing in line, in a hot garage without any air circulation nor any water for hydration! Because of the long wait, we arrived too late to check our baggage and had to carry ALL of our bags on board. They should have more shuttles running as they know how many cruise and what time they leave.