'Good drivers and personnel Personal was ok but digital key didn't work at all please fix your technology issues they are. A problem. I couldn't even leave the parking lot

Not enough drivers working Not enough drivers working. Waited over 45 min for pick up do to one driver. Van was unsafe. Brakes were grinding. Numerous passengers were cut by exposed metal from seatbelt mechanism.

Unreliable 1. Not enough vans for number of customers that need transporting to the port - an hour wait. 2. Upon return from cruise, there was no pick up/tranportation provided back to the garage. 3. No answer on the phone when calling about pickup. 4. After waiting over and hour and a half, had to pay $30 for uber ride to the garage. 5. No customer service process for reporting or resolving problems.

Need more Shuttles! We arrived Saturday March 16, 2024, with what we thoight was plenty of time to get onboard for our 1:30 scheduled arrival aboard Carnival Horizon. However, there was a very long line just to check in for the shuttle once we parked. There were only 3 shuttles running to the cruise ships! There were so many people waiting for a ride. We ended up waiting over 2 hours for our ride, our shuttle was full and there were people who had waited 3 hours and probably longer! The wait was standing in line, in a hot garage without any air circulation nor any water for hydration! Because of the long wait, we arrived too late to check our baggage and had to carry ALL of our bags on board. They should have more shuttles running as they know how many cruise and what time they leave.

Will try to NOT USE this WeparkinMiami… Will try to NOT USE this WeparkinMiami parking service again. Long, slow check in process at parking garage. Long wait at parking garage for a shuttle which caused us to miss our scheduled check in time with our cruise. Upon disembarking the cruise, we stood waiting for an hour with NO SHUTTLE. Not the fault or responsibility of WeparkinMiami, but no taxis available either. So, we pulled three big suitcases and some smaller luggage two and one-half miles (yes, 2.5 miles) which includes up a bridge, full sun and very warm. It was exhausting. Twice the next day I called WeparkinMiami's phone number listed on their website with no answer and their voicemail was full. Terrible ending to my retirement celebration cruise.