Canopy knew that they had a problem… Canopy knew that they had a problem with the theft of catalytic converters from their parking lot. They informed customers of this AFTER I was on a trip. I could have used the Valet option had I known. Canopy owes its customers both repayment for their losses and timely publication of information. DO NOT EVER USE THIS FACILITY. True rating is minus 5 stars.

The female shuttle bus driver we had on… The female shuttle bus driver we had on July 18th (about 3:30am) is wonderful!! We have had her before. If all employees were as knowledgeable and personable as she is, WOW! Great customer service!

Exceptional Service!! The whole experience was great, as always. Upon arrival, quick pickup and drop off at the airport. Upon landing, virtually no wait, even after landing after midnight. Service was great and it is so convenient knowing my vehicle is safe under cover and I don't need to drag luggage across a parking lot.

I will never use this lot again I will never use this lot again. Let's start with arrival; I fly out early morning so arrive early around 430 am 0430. There is not much signage to get you to where to park your car. The only thing indicating a lane was a parked shuttle with a driver who was rude and barely spoke the English language. Finally figured out the shuttle. The lazy driver wouldn't get out of the seat to even figure out the spot number like other lots do much less help with the bag. The return trip was a bit better but not much, then on exit scan the ticket no receipt 4 days later still don't see the charge to my credit card. Do yourself a favor usairport parking spot or any number of others just not canopy

Great Service during hard times Service was great. Drivers are always very courteous. One small issue, not enough to take away a star but, the tickets given to people that tell them which door to go out need to be updated. Several people were very upset that they had missed a previous shuttle because they weren't aware.