That guy Santos is very rude That guy Santos is very rude. Not understanding of the situation, where if my flight was late has nothing to do with me picking up the car late and in turn charged me extra money. I don't even have time to begin the bad vibes he gave me. I have no control of the weather so why should I pay extra for mother nature or the pilot's fault?!

The rewards/frequent park program seems… The rewards/frequent park program seems to have gone away. Called numerous times to get updates with no luck. Online reservations was not working, employees redirect to a different website. I used to love your services, including valet and car wash, all that has stopped as well.

Waited 25 minuets to be picked up by… Waited 25 minuets to be picked up by the shuttle bus. Driver told several people we didn’t go to the hotel next door. He then picked up an entire family to take to the same hotel. Left everyone on the bus while he went to get them a bellboy. Finally got to the parking garage and they could not find our car. Took another 15 minuets to get our car. Not a good experience at all.

there is no handicap parking there is no handicap parking. the parking structure doesn't start until the 4th floor and it tends to be pretty packed at times, there's been times where it is so crowded i would circle all the way to the roof and had to come down and asked for valet parking.

I am a regular client and book… I am a regular client and book reservations online. For the past month I have made reservations online in order to get the discounted rate and use my points. I can no longer do this on the website and it forces me to pay full price for parking and not earn points. I called to try and make reservations over the phone and they stated they could not do that I would have to use the website.