Let departures out on arrival level. Major inconvenience! Valet parking our car was good. However, the transportation bus to airport was performing departures and arrivals at the same time. We (and others) were let outside the luggage carousels - bottom level. My husband had major back surgery 2 months before and I am handicapped. It was quite difficult and time consuming getting to United’s check in. Upon our return, we were picked up promptly. Checking out at Joe’s parking was easy.

I am a regular client and book… I am a regular client and book reservations online. For the past month I have made reservations online in order to get the discounted rate and use my points. I can no longer do this on the website and it forces me to pay full price for parking and not earn points. I called to try and make reservations over the phone and they stated they could not do that I would have to use the website.

It’s close and fine… I use this parking lot often and it’s been fine, the van doesn’t come around as often as other lots at the airport but they get you to the airport fast and everyone working there is pleasant. But, saying that... during the holidays 2017 it was madness. there was no place to park even with a reservation. Thankfully another customer circling too called the desk and was given directions to other spaces, but there should have been people directing cars to open spaces. It was needlessly stressful.

Convenient, fast, close, good prices. Highly recommended. Convenient, close, lots of shuttles, quick service, no complaints. Have been using Joe's for three years now, and their service continues to improve, like increased shuttles. Prices are reasonable. I've used others over the years and have had issues - never with Joe's. Would highly recommend.

The rewards/frequent park program seems… The rewards/frequent park program seems to have gone away. Called numerous times to get updates with no luck. Online reservations was not working, employees redirect to a different website. I used to love your services, including valet and car wash, all that has stopped as well.