Let departures out on arrival level. Major inconvenience! Valet parking our car was good. However, the transportation bus to airport was performing departures and arrivals at the same time. We (and others) were let outside the luggage carousels - bottom level. My husband had major back surgery 2 months before and I am handicapped. It was quite difficult and time consuming getting to United’s check in. Upon our return, we were picked up promptly. Checking out at Joe’s parking was easy.

You change your process continually. You change your process continually. You have "sold" all the spots on the lower levels to others - so if you're buying daily parking you're pretty much guaranteed driving to the very top level. Your driver's are the roughest riders ever imagined. They don't need to jam the accelerator and then slam on the brakes at every stop.

That guy Santos is very rude That guy Santos is very rude. Not understanding of the situation, where if my flight was late has nothing to do with me picking up the car late and in turn charged me extra money. I don't even have time to begin the bad vibes he gave me. I have no control of the weather so why should I pay extra for mother nature or the pilot's fault?!

Over charging clients I pre-paid for 10 days, when I returned from my trip and scanned my document the unattended exit gate said I was over by 2 hours and had to pay the additional charges to get out. In reality I still had 9 hours remaining on the 10th day. When I pre-paid I did not pay for 9 days and 13 hours I paid for a full 10 days. Once I got out of the garage I went to the attendant and explained to her the situation. She said she couldn’t help me. I asked to talk to her manager and she gave me a business card. I called Thomas Evans direct phone # and wouldn’t you know it the phone # was disconnected. Be careful, Joe’s is trying to double charge you and most people aren’t paying attention to this scam. I disputed my cc charge. Filed a complaint with BBB and California attorney general. Beware of this scam.

I was misled about the parking time of… I was misled about the parking time of the ticket. They don’t respond to my complaint. Total silence.