Extremely happy Great company to work with. Extremely friendly and very helpful customer service. I could not be more pleased.

Everything worked! Everything worked pretty much as described and presented in the videos. My car needed to be started or reset in between programming the key and the fob, but the procedures worked after I figured that out. The Tom's Key process saved so much time and money vs using a locksmith or dealership.

Had some problems reached out to them… Had some problems reached out to them and they were very helpful and stayed in contact with me until the problem was solved!

Responsive support. Refunded for technical issues I tried ordering a key copy and the programmer. The key was cut correctly, and the programmer paired with the app, but there was some kind of technical issue with pairing the new key. I suspect the issue was on my end (the car was bought used and the locks had been changed at some point by the previous owner). Customer support was responsive to my emails and helped troubleshoot. When a solution wasn't found, I was able to send everything back for a full refund. I'd recommend trying Tom's to save money on programming a new key.

If the process doesn't go smoothly... If the process doesn't go smoothly, you're quite literally out of luck. The only customer service is in the form of automated responses and links to YouTube videos. There is no telephone number, there is no one to talk to, there is no one to help you. You are on your own, end of story. Maybe it works out, maybe it doesn't.