Selling third party products with Tom's Keys support only available through chat or email. The key fob would program to my car even after talking to technical support at least three times. They even had me go buy a new battery for the key fob and it still didn't work. The kit that I was sold was from Car Keys Express and their tech support said that I needed the newer updated version of the kit and that Tom's Keys would supply such kit. Customer support for Tom's Keys is only available through email or chat, so requesting help from their customer support was very time consuming and frustrating. The person told me that there is no updated kit for my car. They did offer to send me an exact replacement kit, but I already wasted an entire afternoon troubleshooting with Car Keys Express technical support who said that I needed the newer kit. I asked for a refund and shipped the kit back. I was told that I can expect my refund in one to two weeks after they receive the returned item. My money from my debt card for this purchase is now tied up for 3 to four weeks total. Not cool.

I had a great experience with toms… I had a great experience with toms keys. They were very helpful with communicating back and forth and helped me find a solution to my problem with the car I just purchased. I will definitely use them again. Highly recommend them for your key solution issues.

This is the second time I’ve used Tom’s… This is the second time I’ve used Tom’s service. The key by photo is amazing, I am super impressed how quickly it all is. The videos and programming tools are great, I will definitely use Tom’s Key for any future needs I have. Thanks

Extremely happy Great company to work with. Extremely friendly and very helpful customer service. I could not be more pleased.

Classic user error. They saved the day. I didn’t really have all my ducks in a row and made some mistakes in my communication to Tom’s. For example, I didn’t watch the videos I needed and ordered the wrong programmer. They refunded my original order and just charged me for the correct programmer. Everything worked once I did my part. The only thing that would’ve made this perfect would be talking to a live person and not waiting on email. I was in no rush, just anxious to see if things worked as easy as they say and it did. They saved me hundreds for two keys.