Responsive support. Refunded for technical issues I tried ordering a key copy and the programmer. The key was cut correctly, and the programmer paired with the app, but there was some kind of technical issue with pairing the new key. I suspect the issue was on my end (the car was bought used and the locks had been changed at some point by the previous owner). Customer support was responsive to my emails and helped troubleshoot. When a solution wasn't found, I was able to send everything back for a full refund. I'd recommend trying Tom's to save money on programming a new key.

Easey to use Easey to use, Fast, Great service. Worked great on a 2011 Toyota 4runner SR5. programmed 3 keys

Amazing service at Fantastic price Amazing service! They made my replacement keys in minutes...I was truly thrilled with the huge difference in price from Tom's and my local Chevy dealer. Literally a few hundred dollars less. Super friendly service, they kept me informed from start to finish. I will absolutely recommend them to my friends and family. Truly 5 star!!

Classic user error. They saved the day. I didn’t really have all my ducks in a row and made some mistakes in my communication to Tom’s. For example, I didn’t watch the videos I needed and ordered the wrong programmer. They refunded my original order and just charged me for the correct programmer. Everything worked once I did my part. The only thing that would’ve made this perfect would be talking to a live person and not waiting on email. I was in no rush, just anxious to see if things worked as easy as they say and it did. They saved me hundreds for two keys.

Extremely happy Great company to work with. Extremely friendly and very helpful customer service. I could not be more pleased.