Everything worked! Everything worked pretty much as described and presented in the videos. My car needed to be started or reset in between programming the key and the fob, but the procedures worked after I figured that out. The Tom's Key process saved so much time and money vs using a locksmith or dealership.

I had a great experience with toms… I had a great experience with toms keys. They were very helpful with communicating back and forth and helped me find a solution to my problem with the car I just purchased. I will definitely use them again. Highly recommend them for your key solution issues.

Responsive support. Refunded for technical issues I tried ordering a key copy and the programmer. The key was cut correctly, and the programmer paired with the app, but there was some kind of technical issue with pairing the new key. I suspect the issue was on my end (the car was bought used and the locks had been changed at some point by the previous owner). Customer support was responsive to my emails and helped troubleshoot. When a solution wasn't found, I was able to send everything back for a full refund. I'd recommend trying Tom's to save money on programming a new key.

Fast and easy… I didn’t give 5 stars because they sent me the wrong key fob initially and they’re tough to communicate with. After I was sent the correct one however it was fast and easy to program it.

If the process doesn't go smoothly... If the process doesn't go smoothly, you're quite literally out of luck. The only customer service is in the form of automated responses and links to YouTube videos. There is no telephone number, there is no one to talk to, there is no one to help you. You are on your own, end of story. Maybe it works out, maybe it doesn't.