This is a correction to my review on… This is a correction to my review on October 7. Apparently the company is overwhelmed with order requests and they are slow to respond, who new? Anyway parts have been shipped and received and it was my error on shipping address, box was unchecked on billing / shipping so they sent to billing address and I did receive that order from October 5. A tracking number with USPS would have helped. Apparently the last order I had ordered wrong part. (My mistake) With new information I am trying again with another order after talking with Brian on what the problem is. We hope this transaction goes smoother and used a different card so shipping is more local. Just trying to head south for winter with a working fridge.

Fast shipping. Not much customer service. No one was available on the chat function. I sent a message via their chat but never got a response. Called the number listed on the website, no one answered. Made a best guess on the part I needed. It did ship quickly. The optical display I ordered had some scuffs on the faceplate. Wasn't terrible so installed anyway and I needed it working asap. Part(s) fixed problem. Good enough I guess.

Inpatient disrespectful over the phone… Inpatient disrespectful over the phone with my order.i used Norcold Guy several times before covid. I got good respectful friendly service before. Did ownership change? Got my shipping address wrong. USPS wouldn't ship it. So, my cooling unit sat there for 2 weeks. No answer to emails and no answer to messages. Rarely picks up the phone.

Never got my purchased item….. Never got my purchased item which was a drip tray for a norcold camper refrigerator at $25.45, no email replies or phones answered. I have the emailed receipt and confirmation of my order number.

Ordered board Ordered board, received board. Installed myself and my norcold 1200lrim fridge is working fine. A shout out to "my rv works" youtube channel who helped with diagnosing and installation.