Fast shipping. Not much customer service. No one was available on the chat function. I sent a message via their chat but never got a response. Called the number listed on the website, no one answered. Made a best guess on the part I needed. It did ship quickly. The optical display I ordered had some scuffs on the faceplate. Wasn't terrible so installed anyway and I needed it working asap. Part(s) fixed problem. Good enough I guess.

Ordered board Ordered board, received board. Installed myself and my norcold 1200lrim fridge is working fine. A shout out to "my rv works" youtube channel who helped with diagnosing and installation.

Great place to get parts. Prices are low and shipping fast I was having a hard time finding a certain part for my camper refrigerator. I discovered the norcold guy on one of the chat forums that somebody had a good dealing with. I looked them up they had the part I needed, the price was reasonable, and they shipped it right out. Too bad hurricane Ian destroyed the camper before I had a chance to install it.

This is a correction to my review on… This is a correction to my review on October 7. Apparently the company is overwhelmed with order requests and they are slow to respond, who new? Anyway parts have been shipped and received and it was my error on shipping address, box was unchecked on billing / shipping so they sent to billing address and I did receive that order from October 5. A tracking number with USPS would have helped. Apparently the last order I had ordered wrong part. (My mistake) With new information I am trying again with another order after talking with Brian on what the problem is. We hope this transaction goes smoother and used a different card so shipping is more local. Just trying to head south for winter with a working fridge.

I contacted your place and was told… I contacted your place and was told that because I installed the part and then removed it l could return it but would cost me 20% because it would be returned to factory. Later got a email asking me if I installed it or not. I replied yes I took it out after seeing it did not change anything Then you told me I could not return it. Someone needs to educate their employees on company policy.