They kept telling us the item was back… They kept telling us the item was back ordered- we waited 4 months! Then they tried to claim they sent it and gave a tracking # for an item delivered 2000 miles away - then they wanted us to pay the shipping and a restock fee to have them ship a new one and again said they didn’t know how long it would be as they had to reorder…what? Then they stopped answering our calls. Very frustrating and unprofessional…so 4 months and our fridge still is not working.

RIP OFF Product appeared to be available for shipment when the order was placed but was not. They charged my credit card right away even though the item was not in stock and available for shipment. When I canceled the order and asked for a refund because they could not fulfill the order they charged my credit card a service fee of $2.06. This is very bad business and you can be sure I will spread the word throughout the RV world as I am heavily involved in several RV Organizations. Charge me $2.06 when you can't deliver the product, UNBELIVABLE

This is a correction to my review on… This is a correction to my review on October 7. Apparently the company is overwhelmed with order requests and they are slow to respond, who new? Anyway parts have been shipped and received and it was my error on shipping address, box was unchecked on billing / shipping so they sent to billing address and I did receive that order from October 5. A tracking number with USPS would have helped. Apparently the last order I had ordered wrong part. (My mistake) With new information I am trying again with another order after talking with Brian on what the problem is. We hope this transaction goes smoother and used a different card so shipping is more local. Just trying to head south for winter with a working fridge.

Review with no service yet I accidentally gave the wrong phone number when I entered all my information in. After trying to call them for a couple of days I was able to get in contact with them and the gentleman gave me his cell phone number so I can communicate directly. I am currently still working on my fridge problem but they are working with me to help remedy it. John

Ordered board Ordered board, received board. Installed myself and my norcold 1200lrim fridge is working fine. A shout out to "my rv works" youtube channel who helped with diagnosing and installation.