Inpatient disrespectful over the phone… Inpatient disrespectful over the phone with my order.i used Norcold Guy several times before covid. I got good respectful friendly service before. Did ownership change? Got my shipping address wrong. USPS wouldn't ship it. So, my cooling unit sat there for 2 weeks. No answer to emails and no answer to messages. Rarely picks up the phone.

Review with no service yet I accidentally gave the wrong phone number when I entered all my information in. After trying to call them for a couple of days I was able to get in contact with them and the gentleman gave me his cell phone number so I can communicate directly. I am currently still working on my fridge problem but they are working with me to help remedy it. John

Refrigerator back to new! Received parts 2 day air. All parts were correct. After Installing and testing the refrigerator is working perfectly. Lots of great information on the website easy to order parts based on model number. Thank you!

Don't expect any return call if you have an issue with your order . I recently made a purchase from RV fridge guys . Upon receiving my order there were problems from the get-go . I was missing one piece of my order and another part that I ordered was superseded to a different part that did not fit . I have tried numerous occasions to contact the company and have not gotten any response through phone calls or emails , when you call the 800 number it transfers you to a cell phone that has a full mailbox with no other way of leaving a message this is quite frustrating .

Ordered parts June 20th 2023 and was… Ordered parts June 20th 2023 and was charged for the parts immediately. I still had not received delivery in late December, so I had requested a refund by January 5, 2024 with a 2 weeks notification if they could not deliver the parts. They charged me 6% fee to refund my money after having kept the funds for over 6 months. The stock market was up more than 10% and money markets 5% so they pulled in 11-16 % holding onto my money. Very slow on returning replies! I ordered a very common part, nothing exotic.