Great service. Not-so great follow up. I had a great experience with Cottman on my first visit. Tony, the owner and a technician potentially saved me several hundred dollars with his professional opinion and recommendation. However, after the recommended repairs were made I still continued to experience another issue. I called back to talk with Tony but the gentleman who works the desk would not allow me to talk to him. He said I’d have to drive there and come in to see Tony. We all have busy lives and having the opportunity to talk about my issue in a brief conversation is vital. This is my wife's car and she drives it every day. Arranging a day to switch cars and drive 20 minutes to his shop to ask a simple question is not acceptable. If I hadn’t ever been there and wanted to just “chat” with a tech I could understand but that wasn’t the case. I think the customer service person needs to re-think his policy.

Honest I purchased a groupon for a transmission flush. When I arrived for my 10a appointment, I was informed that they were running behind. Luckily, I scheduled the service right before a trip out of town so we had a rental to ride around and pass the time. By 3p, I still hadn't heard anything so we headed back to the shop and were told that the service was not done because of a bigger transmission issue. I appreciated their honesty. The service was already paid for so they very well could've gone ahead without regard but they didn't. The wait time was ridiculous but I'd wait again for honest service!

Diagnostic Cot an diagnosed my 2002 Mercedes E 320 with a rough running engine. The effort expended by his technician would put new meaning to the word THOROUGH. The estimate was more than reasonable. The diagnostic was explained in great detail.when I will have the repair made I would would be judged stupid taking it anywhere else

Cottoman is a one-stop shop … Cottoman is a one-stop shop with above average customer service and care! Before Cottoman we used to take our vehicles to many different places depending on the issue. Since then we only go to Cottoman! They even stayed open after-hours so they could finish our vehicle and have it back to us Asap!

What wonderful service What wonderful service! Though my car needed more than just transmission work, they kept me up-to-date on the repairs that were being done as well as any additional work that needed to be done as they were working on my car. Service was quick and thorough!