MIKE
GBWhen our '07 Toyota Sequoia started… When our '07 Toyota Sequoia started having transmission troubles, we brought it to Cottmans, because of the excellent reviews. Problems were assessed and solved in a timely manner. I checked around for comparison prices on the work needed to be done, and theirs was fair. More importantly the staff, Daniel imparticularly, was very informative and did not make us feel like we were being ripped off. The next time we have transmission troubles, Cottman's will get the call!
Darnell Holmes
GBSatisfied I did have to return to have a fluid leak fixed. City man made the repair in a timely manner. I would recommend them to others.
MARK
GBGreat service. Not-so great follow up. I had a great experience with Cottman on my first visit. Tony, the owner and a technician potentially saved me several hundred dollars with his professional opinion and recommendation. However, after the recommended repairs were made I still continued to experience another issue. I called back to talk with Tony but the gentleman who works the desk would not allow me to talk to him. He said I’d have to drive there and come in to see Tony. We all have busy lives and having the opportunity to talk about my issue in a brief conversation is vital. This is my wife's car and she drives it every day. Arranging a day to switch cars and drive 20 minutes to his shop to ask a simple question is not acceptable. If I hadn’t ever been there and wanted to just “chat” with a tech I could understand but that wasn’t the case. I think the customer service person needs to re-think his policy.
Ed
GBDiagnostic Cot an diagnosed my 2002 Mercedes E 320 with a rough running engine. The effort expended by his technician would put new meaning to the word THOROUGH. The estimate was more than reasonable. The diagnostic was explained in great detail.when I will have the repair made I would would be judged stupid taking it anywhere else
280kmilesHonda
GBFriendly, quick, honest, and transparent My Honda was a loss because of a blown transmission but when I took my car there they were completely transparent with costs associated with my car, if I wanted to replace the transmission, and they even let me store the car overnight until a tow trunk could come to take it to a junk yard. I highly recommend Cottmans to anybody. Very friendly and knowledgeable even though I asked a thousand questions, and I even corresponded with them over email/phone calls a few times and got prompt replies back (can’t say that for other shops I’ve gone to). If/when I have transmission issues in my next car I’m coming back!