MIKE
GBWhen our '07 Toyota Sequoia started… When our '07 Toyota Sequoia started having transmission troubles, we brought it to Cottmans, because of the excellent reviews. Problems were assessed and solved in a timely manner. I checked around for comparison prices on the work needed to be done, and theirs was fair. More importantly the staff, Daniel imparticularly, was very informative and did not make us feel like we were being ripped off. The next time we have transmission troubles, Cottman's will get the call!
Judith Patterson
GBGreat customer service! Very friendly husband/wife operation. They had great customer service both on the phone and in person, actually listened to my problems, gave me options for solving them, and I didn't feel like they were just trying to do "business" and take all of my money. Genuine care went into checking my car over and fixing the issue. Very glad I was referred here I will be back in the future!
Calvin
GBMy 2002 Ford Ranger My 2002 Ford Ranger required a transmission tune-up. Cottman was the obvious choice to do the work. My truck runs better than ever, and the service was an excellent value too. Thanks Daniel and the entire team. Calvin
MARK
GBGreat service. Not-so great follow up. I had a great experience with Cottman on my first visit. Tony, the owner and a technician potentially saved me several hundred dollars with his professional opinion and recommendation. However, after the recommended repairs were made I still continued to experience another issue. I called back to talk with Tony but the gentleman who works the desk would not allow me to talk to him. He said I’d have to drive there and come in to see Tony. We all have busy lives and having the opportunity to talk about my issue in a brief conversation is vital. This is my wife's car and she drives it every day. Arranging a day to switch cars and drive 20 minutes to his shop to ask a simple question is not acceptable. If I hadn’t ever been there and wanted to just “chat” with a tech I could understand but that wasn’t the case. I think the customer service person needs to re-think his policy.
Anthony Gilliam
GB2005 Acura TL Cottman Transmissions made our auto experience an outstanding experience during a bad time. They provided a tow truck for free to their establishment. Everything they said they did. Their customer service is beyond reproach. They are customer oriented and takes very good care of their customers. I would and will tell all my friends and family about Cottman. Outstanding work!