Difficult to cancel membership Helpful to use this tracker. Customer service reps were responsive, nice, and professional when I needed help replacing a lost item and getting new batteries. However, they have not responded to 1 single request to cancel my membership. I have reached out over 4 times in 3 weeks. This membership auto renewed, and a customer service rep will not respond to my request for help to cancel.

Where is the company now? The app has stopped working and I had paid for a subscription. The website doesn’t work and I see the company has been issued a Gazette first notice for compulsory strike off

Gone quiet after requesting a refund... We had a Pawtrack collar for our first cat and, after some emails to and fro to try to get the collar to work, it did work for around a year before our cat sadly died. On rescuing two other cats we decided to purchase two more collars at £120 per year subscription. After the first year, finding out we weren't getting what we wanted from the now newly designed collars, we decided to cancel the subscription. Sadly, the payment was taken on the day of renewal and cancellation and, even though Pawtrack acknowledged the cancellation, they are now not responding to any method of contact from me to try to get a refund. All in all, they have taken £120 for a service they acknowledge is cancelled.

Still love seeing where Suki goes each… Still love seeing where Suki goes each night. Animation and path features are good, Nd the new collar serms a bit dmaller than tbe other one. Really needs to have wifi set up to make sure battery life is ok.

Pawtrack, uncontactable but repeat charge for no service Pawtrack continue to charge my credit card six months after tracker stopped working. Emailed via ContactUs service (when they still had a website). Still charging 18 months later. Website down, Phone App doesn't connect to server and support email shown on Stripe invoice are rejected. Company accounts show they owed nearly half a million pounds over a year ago.