Who says there's no honesty and integrity anymore?!? The manager, Jody, at Cottman Transmission of Durham, was very professional and kind! He explained the issues with my transmission, and even took me into the shop to visualize the problems. He recommended rebuilding the transmission, and not to go ahead with the transmission oil and filter change. He did not charge me anything, even though, they had to add a quart and a half of transmission fluid before they could take it for a test drive. I commend them all for their honesty and helpfulness during my first visit to their shop! Thank you and I will definitely be back when I have the funds available for the transmission rebuild! God bless!

Jody of cottmans is a real down to … Jody of cottmans is a real down to earth professional. He's loyal to his customers and his team follows his lead. He's a great all around guy and Cottmans should be honored to have him on your team!! Thanks Jody!!

04 Acura TL transmission repair unsatified I brought my car to them for a transmission rebuild. They gave me my car back the first time and a gasket blew causing my fluid to leak a lot, which burnt my clutch pads and probably damaged other components.They gladly took another look and replaced the clutch pads, and gave me my car back. Now I am driving it and it hasn't been even a month and I'm already experiencing hesitating, slow shifting, and slipping they're are slight but still there and still a major problem if not taken care of quickly and with precision which I feel this shop lacks the precision and attention to detail that is required for such a job.

I was very satisfied with the work … on my 350Z. I was very satisfied with the work performed by Cottman of Durham. Jody was very professional and provided clear and detailed information regarding the work (valve body replacement) to be done. Throughout the process, Jody called and share updates/changes along the way. Everything happened in the manner and timeframe in which Jody described when diagnosing and completing the work to be performed. This work was completed a couple of weeks of ago and my car continues to perform well. Unfortunately, Jody was assigned to another store out of town when my car was ready to be picked up. The employee facilitating the return of my car had an odd-ball character, could not share definitive information concerning the warranty and, vehemently questioned why I was concerned about the warranty. Really? When Jody became aware of this awkward situation, he contacted me the very next day and apologized for the employee's behavior and made sure all my questions about the the warranty were addressed and any other questions were answered.

Jodi is always friendly and very … Jodi is always friendly and very helpful. He takes the time to explain the issue and process to resolve. He will pull out a book if necessary so you have complete understanding. That isn't just customer service... That's genuinely caring.