Fabulous hitch This hitch is so sturdy and pretty easy to put together. We loaded up our tandem for a very long trip over 4 wheel drive roads. I am so impressed. I also asked a question for customer support and they responded immediately. This company is one of the few that feel that good customer service is a priority.

Awesome Customer Service I called the store after hours and left a message stating my concerns with my weight distribution hitch, asking for a return call. On Monday morning Pete called me and we worked thru my issue and he gave me the right change for my issue. To my surprise, he was not at the shop, he was on vacation. He responded to me twice, once on the phone and once by email, both times he was on vacation. That is exceptional customer service. He showed he cares about his customers, I haven’t seen that in a long time!

Toby was a great help finding the parts… Toby was a great help finding the parts that I needed and the prices were excellent. He explained that one of the parts was backorder but I ordered it anyway. I found the part available elsewhere, and since my trip is quickly approaching, I canceled the order. My refund was issued the next morning. Great company , prices and employees!

Have been buying from Hitch Source for… Have been buying from Hitch Source for over 6 years, always great service. My parts always arrive very fast in FL within two days. Due to price, i purchased my SMI Stay N Play Duo braking system from a nationwide retailer (due to price) what a mistake. They took my $1000+ within minutes and did not ship my in stock item for 20 days. Never again.Other Blue Ox components required to complete the installation were purchased from Hitch Source.

HitchSource came through, however … This is a difficult time to order anything related to outdoor recreation. I went through several weeks of not being able to get my hitch. HitchSource came through! Yay! However, I do have some issues. They don't answer their email or their voice mail and all they'll tell you is that a shipping label has been created, not that it has shipped — which is exactly what you hear from a retailer who doesn't have inventory and can't get inventory and can't get a response from the drop ship distributor. They all drop ship. In my experience, I thought I'd moved on to the next loser. Then the hitch showed up. Surprise!