no longer available but in stock? Made my order, payed for my order, waited for shipping info, found out the product was no longer available. How do you report in stock, sell and charge for a product that is not even produced any more? Money was eventually refunded but...

Fast shipping Fast shipping, everything was as stated. Great system.

Awesome Customer Service I called the store after hours and left a message stating my concerns with my weight distribution hitch, asking for a return call. On Monday morning Pete called me and we worked thru my issue and he gave me the right change for my issue. To my surprise, he was not at the shop, he was on vacation. He responded to me twice, once on the phone and once by email, both times he was on vacation. That is exceptional customer service. He showed he cares about his customers, I haven’t seen that in a long time!

Toby was a great help finding the parts… Toby was a great help finding the parts that I needed and the prices were excellent. He explained that one of the parts was backorder but I ordered it anyway. I found the part available elsewhere, and since my trip is quickly approaching, I canceled the order. My refund was issued the next morning. Great company , prices and employees!

Charging my credit card before the… Charging my credit card before the hitch was available from the distributor was a bonehead move which wasted a lot of everyone's time. Especially as the email response to the back order notification canceling the order was ignored. Adding each email address to the direct mail list is a poorly informed plan which just generates poor will. There are better ways to run an ecommmerce business.