Our transaction went well We needed the plat forms for our camper tiedowns, we had trouble finding them until we found the website. Our transaction went well once we found out where to go to make the purchase. We actually called Tork-lift and the gentleman ordered it for us. He was very helpful and friendly and ordering was a snap! They were easy to install as the directions had indicated.

Poor business practices I ordered a Roadmaster Hitch Mounted Spare tire Carrier in October. Now I received that it was not in stock after all and delivery was to be expected sometime in February 2022. Now it's not HitchSourse fault that Roadmaster didn't have it in stock. But first I was let to believe it was in stock. Then the full amount was charged to my credit card.

Toby was a great help finding the parts… Toby was a great help finding the parts that I needed and the prices were excellent. He explained that one of the parts was backorder but I ordered it anyway. I found the part available elsewhere, and since my trip is quickly approaching, I canceled the order. My refund was issued the next morning. Great company , prices and employees!

Charging my credit card before the… Charging my credit card before the hitch was available from the distributor was a bonehead move which wasted a lot of everyone's time. Especially as the email response to the back order notification canceling the order was ignored. Adding each email address to the direct mail list is a poorly informed plan which just generates poor will. There are better ways to run an ecommmerce business.

Fast shipping Fast shipping, everything was as stated. Great system.