Pathetic Help file says 'use the chat button' There is no chat button Click on 'Product Feedback' Button is broken. Phone to ask for help. Auto response: 'Ask your employer for help. Goodbye'. Beyond pathetic

Dont use ADP Issue after issue for the time we used them. Weekly concerns from incorrect pays from team. Manager spent more time on the phone correcting ADP mistakes than doing her own job. Moved companies and now they will not even talk to me as we are a ceased client. Cannot access the eletronic records (which were a shambles anyway) as they have " wiped them" - is that even legal? Tried calling , was told " we shouldnt even be speaking to you as you are a ceased client". Clearly not interested in winnig me back! Shocking customer service

Use anything BUT ADP! After providing ADP with ample opportunities to fix a situation... After moving (and updating my address), ADP did not take out taxes for my new state, but continued to take them out for my previous state. I didn't catch, until tax time, that this had been occurring for 3 months. Correcting this took an annoying amount of time, but finally I had a proper W2 in my hand. At some point, there was a "glitch" (how it was described to us) in the ADP system and a corrected W2 was created and filed. Which had run double pay stubs for 3 months. Resulting in the appearance of double pay (would that actually have occurred). We discovered this once we received a letter from the IRS demanding the extra in taxes plus a penalty for under reporting. EIGHT MONTHS later, ADP is still in the process of "researching" this issue, whilst refusing to issue an accurate W2-C (which, after hours on hold with the IRS, I have been informed is the document that I need to furnish). I am currently facing a lien from the IRS as well as a grave amount of stress that this has been caused from an "administrative error" that ADP appears to be in no hurry to correct. This platform may work for some people, but after my experience, I would never use nor recommend.

I’ve never known such an awful app I’ve never known such an awful, frustrating app as this one. It fails to recognise email addresses and when attempting to input a UK mobile number ALWAYS auto deletes the entry and goes back to a US country code, you cannot deleted the US county dial code and select the UK as it reverts automatically back. Delete the app, you will save yourself a lot of pain

Amazing ADP service. Thru the years and in many companies I have used ADP. It always been fine/reliable, but on my last interaction they were better than any service I ever used. It was like if they were waiting for my call with the nicest agent, Mhel case #38966164, babysitting me on the phone until my issue was resolved. I wish every interaction with a help desk could be as nice as she was.