my employer uses ADP and i cant decide… my employer uses ADP and i cant decide who is at fault most. the app on the phone just doesnt work , cant see any payslips. the chat bot is a waste of time. i cant see any benefit of this system - ps UK based !!

Impossible to register on any browser except Internet Explorer. Unless you have access to Internet Explorer 5.5 or higher, you cannot register. My new computer only has access to Microsoft Edge as Internet Explorer is no longer current. I have tried going through settings to allow their site to be reloaded in Internet Explorer mode and this doesn’t work. Why on Earth is the choice of browser so limited, especially as it’s limited to a browser that’s no longer current??

adp is absolutely horrible they have no… adp is absolutely horrible they have no pride in what they do, there website is horrible! they deserve nothing less then too go out of buisness

My company has outsourced our payroll… My company has outsourced our payroll services and engaged ADP to be the vendor. It has been a disaster right from Day 1, where all the deadlines are missed. Contacting the project team is only available via email, resulting in a protracted delay in the turnaround time. It's totally futile to give deadlines to ADP, as they have been unable to meet them. No reply to our emails as their client like a few mths, then their lackadaisical replies to their failure in meeting our deadlines as their clients have further worsened the entire situation. Has their management and regional customer service boss remedied and implemented damage control measures to mitigate all these? None at all. In my entire HR career which spans over 20 yrs overseeing local n regional HR, I have worked with many vendors within n outside HR. ADP is the worst vendor that I have worked with and the entire customer onboarding experience sucks. I hope none of u out there have to go through such a painful experience as me. Incidentally, I am not the one who proposed to outsource this entire payroll outsourcing project to ADP as my predecessor made this fatal mistake.

Overwhelming, Infuriating, Creepy I made the mistake of reaching out to ADP when I was looking for a new payroll processor. After our initial meeting, they called me incessantly for weeks - numerous times per day. They also flooded my email inbox with messages; never giving me time to evaluate their offerings before inundating me via every communication method possible. After they were told that we were no longer interested in their services, they sent a salesperson TO MY OFFICE UNANNOUNCED! Not once ... but TWICE! Note to all the sales and marketing types out there: ADP can provide a master class in how to NOT get a customer. I guess unless that customer is Creepy Stalkers of America.