Customer support on two occasions told… Customer support on two occasions told me brake pads are compatible with my car. My car has Carbon Ceramic rotors on the front and each rotor costs $4,500.00. After verifying with Brembo the pad part number I received I was told by Brembo these pads are not compatible with these rotors. CARiD customer support wouldn't let me RMA them even when it was their error to begin with... If Brembo tells me to not use these pads I can't take a risk at destroying my front rotors. I don't know why customer support doesn't seem t understand. I even sent them the email correspondence I had with Brembo Brakes...

Kudos to CARiD Joseph was my CARiD representative who assisted me with my purchase. He was knowledgeable, polite and professional; he quickly gained my respect as our phone conversation regarding my wheels progressed. I could tell he was experienced, genuinely cared about helping me... in short, he took my purchase seriously. I also want to give kudos to CARiD's website; it was user friendly. This company seems to care on every level.

Never had a problem Never had a problem receiving order, return/cancel and item, or reaching out to customer service in a timely manner. Definitely my go to store if the have the item I need on their site.

Terrible company… I'm still waiting on carid to send me the shipping labels they ship the wheels in 3 days but I still have the Wheels since April 8th 2024 to ship back to them for a refund. They sent the wrong Wheels, I was trying to stop it before they sent the wheels but they ignored me. Please don't do business with this company. They are terrible. I will write a review everyday until they go out of business. One person can't make a difference but it takes one time for you to experience what I'm going through. Terrible company

Spyder® PRO-JH-SI08-LBDRL-BK - Black Switchback LED DRL I recently bought and installed new Spyder headlights. However, after installation, I noticed that the Daytime Running Lights were not the C-lights as described in the product description. According to the description, the C-lights should be on during normal driving (DRL Bar) and the switchback function would activate during the blinker phase. Unfortunately, the C-lights do not turn on during the DRL phase, only during the low beam and parking light function phase. I must say that the headlights were packaged very well and delivered on time. When I contacted customer service, they replied quickly, but the representative was a bit short in answering my query. However, the response was informative as they stated that Spyder creates the information blurbs on the headlight ad, not CARID. Hence, if there is any misleading information, it is a SPYDER issue, not CARID. After giving it some thought, I decided to keep the headlights as I like the switchback blinker function, the look of the lights, as well as the overall quality.