We have owned our Qualitex DeLeon… We have owned our Qualitex DeLeon recliners for two years. We just recently noticed there was peeling and cracking on the arms/back/seat of these recliners. I thought it was “leather” due to the mention of “Deluxe Leather” and reached out to a leather restoration company. Their response surprised me telling me that this is vinyl…we also purchased a protection policy that declined our request for repair stating that I did not report it within the 30 day period. Very disappointed, still looking for some feedback from either Shop4Seats or Qualitex.

Delivery date 5 month + delayed. No Refund offered. I recomment to buy your items somewhere else. Very pure customer service. Ordered my RV furnature 5 month ago. Order was promised to ship no later then 3 weeks. They wanted payment at time of order. Idem numerous time delate shipment. 5 month later and order still has not shipped. No good explanation, and no updates as promised. No refund offered.

Safety is my concern Customer service is terrible. Believe it!!! Safety is my concern. I ordered 2 captains chairs. The cog opposite the handle that is used to move the seat forward and back DOES NOT ENGAGE. Therefore only one side is holding the seat from moving forward or rearward in an emergency situation. I'm sure I'm not the only one that received these unsafe seats check yours. A supervisor was supposed to call me but I haven't received a call. I think I'll contact the D.O.T. to see if they can start recall proceedings.

They took my money 5 months ago I placed my order in June. It’s now November (5 months later) and they still haven’t sent me anything. They will not return my emails and no one answers the phone. I am incredibly disappointed. Even more so disappointing is the fact that they have responded to other people’s complaints on here but mine still go unanswered. This is unexceptable. Glad I paid with American Express as they have promised to refund my money. UPDATE: Since responding, shop4seats has still done nothing to contact me. Yet they continue to spam my email frequently with their “Black Friday extended sale”. IF YOU ARE SO BACKED UP WHY ARE YOU STILL TAKING ORDERS!?!

The seats look nice at inspection but… The seats look nice at inspection but whoever installed the hardware didn't have a clue on what they were doing, 2 slides were backwards and one upside down and did not have the cross wires for the seat slides at all. The company needs people that know what they're doing and better quality control inspectors. Hope the seats last and are put together better then the hardware was !