Excellent service Malaga airport We booked car directly on Firefly website for a pickup in Malaga Airport. We paid for full insurance etc. Everything went smoothly and Firefly agent, Irene at site was very helpful and even pointed out some savings in our booking. We prefer to book directly on companies websites, and recomment others to do that.

SCAM COMPANY SCAM COMPANY! Paid £330 when we booked. when we picked the car up was told verbally was we had paid in full and nothing else to pay…. When signing we was told again all we was signing for was the T&Cs which was all in code. They just said it was only T&C no other extras. A month later £426 was taken again off my credit car. When contacted no answer, did respond to emails. Contacted my bank to who fought the case and as far as we was concerned got a charge back. THEN 2 months hurtz sent another email saying we still owe £426…. Was ignored constantly for 2 months sending numerous emails and got the same generic email back. The broker said we had signed for super theft insurance, safety charges and a car up grade, ALL OF THIS WAS NOT EXPLAINED TO US AND AGREED!!! Tried to contact Citizens advice, financial ombudsmen and ERS… all either could not help. Now the debt has been sent to EOS debt collectors…. Couldn’t face the stress any more with a court order so paid the SCAMMERS! NEVER USE THIS COMPANY YOU WILL BE SCAMMED!!

This company is a fraudulent scam… This company is a fraudulent scam company. They deliberately added full insurance cost of 322 euros to my bill when I specifically declined this at the hire car desk on arrival at Alicante Airport. I challenged this charge on returning the car but they just fobbed me off. This is deliberate fraud and on checking Google reviews then this and other similar examples are on just about every review

Beware being mis-sold I would strongly recommend caution before hiring these people or indeed Hertz who own them. I hired a car from their Alicante office via RentalCars.Com. The total price for three days was just over £40 which I paid in advance. On collecting the car I made clear to the Firefly representative that I had my own specialist car hire insurance and did not need anything further from them. I even specifically asked, before signing and initialing the document he gave me, that I had nothing more to pay. After I returned the car, no invoice was sent but my credit card was charged £164 (4 times the cost of the rental!) - they refused to repay this on the grounds that I had signed a document taking out some form of super cover, which they must have known I did not need. I complained to the European Car Rental Conciliation Service who just pointed out that I had signed the form and was therefore liable. What the Conciliation Service failed to consider was whether others have been scammed in this way, and whether representatives have any financial incentive to make customers take out such extras without understanding what they are. If the leaders of this company had any integrity they would monitor complaints such as this, explain how the incentives for staff work and publish guidance for staff making it clear that mis-selling will not be tolerated. For us customers, my advice is to be very careful with all hire companies to check what you are signing - the forms look to be deliberately obscure!

Criminals- 1 Star is too high a rating Total scam merchants at Alicante airport. Charged me for extra insurance, even though I said I didn’t want it and had my own. Unable to get hold of anyone to complain, so credit card company refunded me. However, then the Collection Department at Hertz Group came after me. Fly to Alicante every month and will never use any company in the Hertz Group again. Bunch of criminals!