You WILL be ripped off. You've been warned If there's one company that needs to be banned from trading, it is this one. They are nothing other than authorised scammers. 79% of reviews on Trustpilot are the lowest possible 1 star for a reason. Our son foolishly booked a car from this outfit without asking us. As with our previous experience with this car hire company from hell, they have charged him €60 after he returned the car undamaged and with a full tank of fuel. No email or explanation. Just charged our credit card. Oh and forget about trying to contact the swines. Customer service is an answering machine.

Worse company ever Worse company ever. 10 agents sitting around, no customers and no one wants to help with my reservation. Then they want to charge me an extra $600. I get home and I find I'm charged from Hertz???? I have no phone reception to call Expedia since I'm in Mexico and they won't let me use their phone.

I hired a car from Firefly but will never do that again I hired a car from Firefly, through Holiday Autos, in Seville from 17-28 March 2024. Everything was fine until a few days after I returned to the UK and found c£450, unexpected unaccounted and unexplained, taken from my credit card. Despite their claim to respond to all queries in 3 days, I have now been waiting for 8 days with no response. The customer query form on the Firefly / Hertz site does not work. I would certainly not use them again.

This company is a fraudulent scam… This company is a fraudulent scam company. They deliberately added full insurance cost of 322 euros to my bill when I specifically declined this at the hire car desk on arrival at Alicante Airport. I challenged this charge on returning the car but they just fobbed me off. This is deliberate fraud and on checking Google reviews then this and other similar examples are on just about every review

The best car rental I have used staff… The best car rental I have used staff where brilliant Soledad and victora ther boss should be so happy to have them running the business