MONEY GRABBING GREEDY SCAMMERS After paying all the fees discussed prior to obtaining the hire car, and as we thought it had all been arranged at Alicante Airport, besides the car seat not being what we requested initially, this had then been resolved. Car returned as per the terms, no issue. Until the emails, phone calls, threats, passed on to the bailiffs, threatened with Court etc etc, all for hidden/made up fees that we hadn't been made aware of. Money grabbing scammers that are just in it to make peoples lives a misery. My mother in law ended up paying £400 plus just to get Hertz off there backs

I booked online for a car from Valencia… I booked online for a car from Valencia airport. The fee including insurance was 121 euros. I returned the car today, no scratches etc but that didn't matter as it was comp insured. By the time I arrived at Gatwick an invoice arrived in my inbox for over 400 euros! There is no customer service, the phone isn't answered, the link to a complaint form is dead. How to I get this money back? DO NOT USE THIS COMPANY!

Always good to rent a car from FIREFLY Always good to rent a car from FIREFLY. Good service and very customer friendly. No fuss about expensive insurance or extra rental costs. Fast and efficient.

32 EUR robbery at Valencia airport Made the reservation through Ryanair at Valencia airport. This company charged me 32 EUROS without informing me for the option called "my choice" where I suppose to have a choice of the car. However I was not given any choice. Pure robbery.

SCAM COMPANY SCAM COMPANY! Paid £330 when we booked. when we picked the car up was told verbally was we had paid in full and nothing else to pay…. When signing we was told again all we was signing for was the T&Cs which was all in code. They just said it was only T&C no other extras. A month later £426 was taken again off my credit car. When contacted no answer, did respond to emails. Contacted my bank to who fought the case and as far as we was concerned got a charge back. THEN 2 months hurtz sent another email saying we still owe £426…. Was ignored constantly for 2 months sending numerous emails and got the same generic email back. The broker said we had signed for super theft insurance, safety charges and a car up grade, ALL OF THIS WAS NOT EXPLAINED TO US AND AGREED!!! Tried to contact Citizens advice, financial ombudsmen and ERS… all either could not help. Now the debt has been sent to EOS debt collectors…. Couldn’t face the stress any more with a court order so paid the SCAMMERS! NEVER USE THIS COMPANY YOU WILL BE SCAMMED!!