Very friendly team The employees were very friendly and helpful. The process was fast and smooth.

MONEY GRABBING GREEDY SCAMMERS After paying all the fees discussed prior to obtaining the hire car, and as we thought it had all been arranged at Alicante Airport, besides the car seat not being what we requested initially, this had then been resolved. Car returned as per the terms, no issue. Until the emails, phone calls, threats, passed on to the bailiffs, threatened with Court etc etc, all for hidden/made up fees that we hadn't been made aware of. Money grabbing scammers that are just in it to make peoples lives a misery. My mother in law ended up paying £400 plus just to get Hertz off there backs

32 EUR robbery at Valencia airport Made the reservation through Ryanair at Valencia airport. This company charged me 32 EUROS without informing me for the option called "my choice" where I suppose to have a choice of the car. However I was not given any choice. Pure robbery.

Criminals- 1 Star is too high a rating Total scam merchants at Alicante airport. Charged me for extra insurance, even though I said I didn’t want it and had my own. Unable to get hold of anyone to complain, so credit card company refunded me. However, then the Collection Department at Hertz Group came after me. Fly to Alicante every month and will never use any company in the Hertz Group again. Bunch of criminals!

Always good to rent a car from FIREFLY Always good to rent a car from FIREFLY. Good service and very customer friendly. No fuss about expensive insurance or extra rental costs. Fast and efficient.