I booked online for a car from Valencia… I booked online for a car from Valencia airport. The fee including insurance was 121 euros. I returned the car today, no scratches etc but that didn't matter as it was comp insured. By the time I arrived at Gatwick an invoice arrived in my inbox for over 400 euros! There is no customer service, the phone isn't answered, the link to a complaint form is dead. How to I get this money back? DO NOT USE THIS COMPANY!

MONEY GRABBING GREEDY SCAMMERS After paying all the fees discussed prior to obtaining the hire car, and as we thought it had all been arranged at Alicante Airport, besides the car seat not being what we requested initially, this had then been resolved. Car returned as per the terms, no issue. Until the emails, phone calls, threats, passed on to the bailiffs, threatened with Court etc etc, all for hidden/made up fees that we hadn't been made aware of. Money grabbing scammers that are just in it to make peoples lives a misery. My mother in law ended up paying £400 plus just to get Hertz off there backs

I hired a car from Firefly but will never do that again I hired a car from Firefly, through Holiday Autos, in Seville from 17-28 March 2024. Everything was fine until a few days after I returned to the UK and found c£450, unexpected unaccounted and unexplained, taken from my credit card. Despite their claim to respond to all queries in 3 days, I have now been waiting for 8 days with no response. The customer query form on the Firefly / Hertz site does not work. I would certainly not use them again.

Everyone was very professional and in a… Everyone was very professional and in a competitive airport service it was very refreshing to get the TRUTH! no games, gimmick, just facts and honesty. Very very pleased with the whole service from start to finish.

We rented a car a Firefly at Malaga airport We rented a car at Malaga airport. Told out excess car insurance wont cover a recovery cost if incurred. The car park is very dark so car damages could not be inspected. Later found a wheel trim missing. We reported it to all available E mail addresses and the message was returned from those provided by their the HO helpdesk. None of the phone numbers provided are answered or work. I have phoned them 24 times, no answer or line busy. Even the numbers to report accidents or breakdown don't work. Avoid this company at all cost, they are guaranteed to enfuriate you.