Beware being mis-sold I would strongly recommend caution before hiring these people or indeed Hertz who own them. I hired a car from their Alicante office via RentalCars.Com. The total price for three days was just over £40 which I paid in advance. On collecting the car I made clear to the Firefly representative that I had my own specialist car hire insurance and did not need anything further from them. I even specifically asked, before signing and initialing the document he gave me, that I had nothing more to pay. After I returned the car, no invoice was sent but my credit card was charged £164 (4 times the cost of the rental!) - they refused to repay this on the grounds that I had signed a document taking out some form of super cover, which they must have known I did not need. I complained to the European Car Rental Conciliation Service who just pointed out that I had signed the form and was therefore liable. What the Conciliation Service failed to consider was whether others have been scammed in this way, and whether representatives have any financial incentive to make customers take out such extras without understanding what they are. If the leaders of this company had any integrity they would monitor complaints such as this, explain how the incentives for staff work and publish guidance for staff making it clear that mis-selling will not be tolerated. For us customers, my advice is to be very careful with all hire companies to check what you are signing - the forms look to be deliberately obscure!

Worse company ever Worse company ever. 10 agents sitting around, no customers and no one wants to help with my reservation. Then they want to charge me an extra $600. I get home and I find I'm charged from Hertz???? I have no phone reception to call Expedia since I'm in Mexico and they won't let me use their phone.

I booked online for a car from Valencia… I booked online for a car from Valencia airport. The fee including insurance was 121 euros. I returned the car today, no scratches etc but that didn't matter as it was comp insured. By the time I arrived at Gatwick an invoice arrived in my inbox for over 400 euros! There is no customer service, the phone isn't answered, the link to a complaint form is dead. How to I get this money back? DO NOT USE THIS COMPANY!

The best car rental I have used staff… The best car rental I have used staff where brilliant Soledad and victora ther boss should be so happy to have them running the business

This company is a fraudulent scam… This company is a fraudulent scam company. They deliberately added full insurance cost of 322 euros to my bill when I specifically declined this at the hire car desk on arrival at Alicante Airport. I challenged this charge on returning the car but they just fobbed me off. This is deliberate fraud and on checking Google reviews then this and other similar examples are on just about every review