Always good to rent a car from FIREFLY Always good to rent a car from FIREFLY. Good service and very customer friendly. No fuss about expensive insurance or extra rental costs. Fast and efficient.

Excellent service Malaga airport We booked car directly on Firefly website for a pickup in Malaga Airport. We paid for full insurance etc. Everything went smoothly and Firefly agent, Irene at site was very helpful and even pointed out some savings in our booking. We prefer to book directly on companies websites, and recomment others to do that.

This company is a fraudulent scam… This company is a fraudulent scam company. They deliberately added full insurance cost of 322 euros to my bill when I specifically declined this at the hire car desk on arrival at Alicante Airport. I challenged this charge on returning the car but they just fobbed me off. This is deliberate fraud and on checking Google reviews then this and other similar examples are on just about every review

We rented a car a Firefly at Malaga airport We rented a car at Malaga airport. Told out excess car insurance wont cover a recovery cost if incurred. The car park is very dark so car damages could not be inspected. Later found a wheel trim missing. We reported it to all available E mail addresses and the message was returned from those provided by their the HO helpdesk. None of the phone numbers provided are answered or work. I have phoned them 24 times, no answer or line busy. Even the numbers to report accidents or breakdown don't work. Avoid this company at all cost, they are guaranteed to enfuriate you.

Worse company ever Worse company ever. 10 agents sitting around, no customers and no one wants to help with my reservation. Then they want to charge me an extra $600. I get home and I find I'm charged from Hertz???? I have no phone reception to call Expedia since I'm in Mexico and they won't let me use their phone.