Hand wash is the way, not club wash!! I wish I had thought about this before going to this car wash. My left rim was damaged at the place. First, of all you can't see pulling in due to water and soap. They have little kids guiding you in. I have alway been motioned to move to the right. I recently had to back all the way out and have other people back out. I filed a claim a few days ago. Of course it was denied there is a sign posted 24 time frame to report that's is a bunch of crap!! The caller tried to make like he did me a favor going back to the 17th of April. I will never take my expensive car to their trash car wash. I read so many reviews I would like to do a class action lawsuit.

This car wash will damage your vehicle… This car wash will damage your vehicle and they will not accept responsibility for any damages if your car is more than 7 years old. They try to cop-out by saying the plastic piece was already broken or that it was due to the plastic being too old and brittle. Bottom line, I went in with a vehicle in perfect condition and came out with a broken tail light. I have filed a complaint with my local BBB and will never use them again.

DO NOT USE CLUB CAR WASH ! When they damage your vehicle they WILL REFUSE RESPONSIBILITY Club Car wash damaged my vehicle and refused responsibility. They damage LOTS of vehicles and refuse responsibility. If you value your vehicle DO NOT USE CLUB CAR WASH

After having my car washed After having my car washed, I drove home thinking it was a good experience. Two weeks later I noticed black, tar-like substance on my wheels and lower panel from the front to the back tire. I immediately washed my car but ruined 2 sponges and a bucket trying to get the substance off my car and wheels. I called Club Carwash and talked to a customer service representative who told me that I had to file a claim at the site within 24-48 hours. Apparently, they do not have confidence in their system since you tell people they have to file a claim in 1-2 days. Since it was about 2 weeks, it would not apply to me. I told the representative that I wanted to be reimbursed for my sponges and bucket since it was your fault. She said that I would have had to file a claim in 24-48 hours, thanks for calling and have a good day and then hung up. I have friends that told me that they had the same experience at the Green Mount Commons carwash in Belleville. I washed my car again today and found the tire substance still on my wheels. This is the worst car wash I have ever had and have been telling my friends about the poor quality and customer service that they have. If you continue to have your car washed at this location, you deserve what they are doing to your car.

Car damaged, Claim denied, Car over 7 years old? My 2016 SUV in excellent condition went through the car wash, and afterwards one of my rear reflectors was missing. I filed a claim with a very nice and friendly attendant (that's why I gave 2 stars). A few days later, I received an email disallowing my claim because the company will not accept responsibility for any damages if the car is more than 7 years old. I never saw a sign and nobody made me aware of this policy. They stated that because of the nature of plastic and how it ages, they cannot determine that it was the car wash that caused the loss. Let's just say I will never use a Club Car Wash again!