Terrible customer service! I have been a big fan of the Club Carwash ever since a location opened near me. However, my car was recently damaged while going through the car wash and my claim has still not been reviewed. It has been three weeks! I am very disappointed in the customer service of Club Carwash Corporate. The gentleman that assisted me in retrieving the part that fell off of my car and submitted a claim for me was very helpful and told me I would hear something in 3 or 4 days. That has not happened. I have called multiple times and have gotten nowhere. Very disappointed. They have lost a good customer. I will not be going back.

After having my car washed After having my car washed, I drove home thinking it was a good experience. Two weeks later I noticed black, tar-like substance on my wheels and lower panel from the front to the back tire. I immediately washed my car but ruined 2 sponges and a bucket trying to get the substance off my car and wheels. I called Club Carwash and talked to a customer service representative who told me that I had to file a claim at the site within 24-48 hours. Apparently, they do not have confidence in their system since you tell people they have to file a claim in 1-2 days. Since it was about 2 weeks, it would not apply to me. I told the representative that I wanted to be reimbursed for my sponges and bucket since it was your fault. She said that I would have had to file a claim in 24-48 hours, thanks for calling and have a good day and then hung up. I have friends that told me that they had the same experience at the Green Mount Commons carwash in Belleville. I washed my car again today and found the tire substance still on my wheels. This is the worst car wash I have ever had and have been telling my friends about the poor quality and customer service that they have. If you continue to have your car washed at this location, you deserve what they are doing to your car.

I've been to The Club Carwash two… I've been to The Club Carwash two times, and very good service ,leaves my vehicle shiny and super clean and the personal staff are extremely nice and helpful,

I have been member for awhile and has… I have been member for awhile and has done a good job used wash in several states and never any problem till my wife washed her car and the following moring saw scratches all over hood and top and put in claim and they said not their fault no way machine could do that so they arent hopefully so if you vexh is damaged it will be your problem staff is great at each location but as far as claim appaently its my fault and i scratched vech only reason get a star is they make you put one star i recommend either washing yourself or find better wash service

worst car wash in Bastrop worst car wash in Bastrop, TX. Got into a fender bender at Club Car Wash. Due to Attendees fault and lack of training and judgement. Submitted a claim and they refused to accept and pay damages to my vehicle. Stay Away!