I think you need to be an informed… I think you need to be an informed shopper these days to have a great experience. Mainly, be sure to order the correct part. That is the most important thing. If problems arise when making an incorrect choice, that is on us, not the vendor. I had a great experience, despite what I read here from less fortunate buyers.

I Ordered 2 seat belts order # #385414… I Ordered 2 seat belts order # #385414 was ordered on 4/2 I have not received an update other than 10 minutes ago requesting info on my order. received e-mail stating order is currently pending. I will be filling complaint at end of day with my bank if I do not get a shipping date today MY PAYMENT WAS CERTAINLY NOT PENDING......

3 weeks with no information, no parts, but they took my money just fine... 3 weeks with no information, no parts, all while they had my money in their hands. Only information ever received was after countless attempts to connect with online chat service (which would work 1 out of every 10 tries). Never proactive updates, only reactive after I got through the chat. All information given was always vague and useless. Was first told via email 1 week after order placed that one part was unavailable and they would have to adjust invoice and shipping. 2 weeks later still no adjustment or refund for that part/shipping. Once I was able to get through chat system, was told order was on hold but individual that could help me had left for the day. Then told they would have someone get back to me with further information. Very disappointing service. Not at all reliable.

Marvin The first thing I don’t like about this fender is you cannot call and talk with anyone had I known that I would’ve never ordered from them. next, it takes some days before you can get your refund back on returns and you must pay shipping on any returns. So my word is I will never buy from this company again. They need better customer service. Other than chat!

Ordered a part and found out I didn't… Ordered a part and found out I didn't need it, sent an email to the support email and got no response. Tried to contact the live chat function on the website and after awhile of sitting in a queue at the same time I finally got someone after my item shipped. The guy was completely unprofessional and didn't want to cancel the order at all. Now I have to wait until it gets here and request a return.