All lies and BS to sell you and double your prices Employee saw me and my girl, and immediately try to upsell everything to us, saying our small kia rental will not make it through the hills of Sedona. Well it's our first time driving in this type of territory so we gave in. Realize it was all BS. He tried to sell us insurance but stood firm and say no to that. My previous estimate online was paid 332. After all that and he lied and said gas would be cheaper if he filled for us, so we agreed. End up being charged $60 and barely filled out gas tank, that could have been enough to fill 2 cars. We got the receipt and overall price was double what was estimate. All these separate fees tacked on, " base rate", taxable product/service, non taxable products, rental sale tax.. end up being double what was estimated!! Jesus, never again am I renting from Budget. ALL lies and deceit. Wish I can just dispute my CC but in the end, it's hard lesson learned.

Do not trust Do not trust! Rented a vehicle through Budget, prepaid in full, including all fees, taxes, location charges etc. On return of the car, they charged my credit card an additional 45% for the base rental alone. But on top of that, they charged me a refueling fee, despite returning the car with a full tank (and taking a photo of the gauge to prove it). And for a small windscreen chip, they charged a further $1,822, and have not, despite repeated requests, provided any evidence of the cost to repair. But worst of all? They emailed their invoice, with a digitally added squiggle in the customer signature box. We did not even see the invoice, let alone sign it! Is this legal? Can they simply sign their own document in my name and pretend that I agreed to their ridiculous and fraudulent charges? Their "customer service" were worse than useless - could not even tell me what they actually charged me for the base rental, separate from the other charges. Did not even understand that VAT was a thing.

Rented a car from Orlando International… Rented a car from Orlando International (MCO), returned car with a full tank of fuel as in the contract and they charged my credit card to re fuel the vehicle even though it was returned full. They always try to charge you for extras you don't need or didn't have and its very difficult to get your money back once they have your credit card details. Would suggest using a different company as there are several at MCO.

Hired car via British Airways collected… Hired car via British Airways collected at Nice Airport, France. Qued ages at the main Avis/Budget desk only to be told that we would have to report to another desk on the 2nd floor of the car hire building and waited yet again to be dealt with. We hired the car for three weeks and hardly used it other than for shopping therefore very little mileage. When we returned the car to Budget on 24th April 24 we were asked to pay an extra 123 euros as they said the inside of the car was not clean. It was clean other than a few flower petals that had blown through the window and a few leaves from trees on the drivers side footwell that had been on my husbands shoes. There was no rubbish in the car at all. We have taken photographs of the inside of the car as proof that it was not returned in a dirty condition. We have never had this experience ever before as we always return vehicles in a clean state out of consideration. It was not our responsibility to valet the car prior to returning it. I think it is a scam to screw more money out of customers. It would have taken five minutes to vacuum the carpet. Cars have to cleaned prior to rehiring to other customers. We will be complaining to British Airways about this cheat but the blame is entirely aimed at Avis/Budget. I shall be emailing the photographs to Laurent Sculier, Managing Director of Budget in France

HORRIBLE EXPERIENCE - STAY AWAY FROM BUDGET HORRIBLE EXPERIENCE - agent @ Orlando airport wouldn't even look at our insurance - said we don't take that here - double charged us on the insurance & when we went to pick up the car (finally) - it wasn't there. Complained and they said they would refund us the difference of $750 - that was over a month ago and we've only seen $150. They don't keep notes of your call so every time you contact them you have to start all over again with your explanation. STAY AWAY