Do not trust Do not trust! Rented a vehicle through Budget, prepaid in full, including all fees, taxes, location charges etc. On return of the car, they charged my credit card an additional 45% for the base rental alone. But on top of that, they charged me a refueling fee, despite returning the car with a full tank (and taking a photo of the gauge to prove it). And for a small windscreen chip, they charged a further $1,822, and have not, despite repeated requests, provided any evidence of the cost to repair. But worst of all? They emailed their invoice, with a digitally added squiggle in the customer signature box. We did not even see the invoice, let alone sign it! Is this legal? Can they simply sign their own document in my name and pretend that I agreed to their ridiculous and fraudulent charges? Their "customer service" were worse than useless - could not even tell me what they actually charged me for the base rental, separate from the other charges. Did not even understand that VAT was a thing.

Prepaid for rental but somehow it… Prepaid for rental but somehow it didn't show up in their system. Was charged again for the rental and then asked that I provide bank statement to receive a refund. When I picked up the rental at the airport, the rep offered a "free" upgrade. I was given a car that reeks of cigarettes smell. I exchanged it but they now charged full upgrade price. I don't write reviews but stay away.

Beware of Hard Selling Beware of Hard Selling- You do NOT always need 3rd party insurance and you do NOT need to pay for their toll pass which is MUCH more expensive than just paying tolls in the States. I have emailed to complain that I was told that I NEEDED to take the tolls package and in my sleep deprived state I didn't argue too much. They don't care, they made a profit and their sales rep got their commission - avoid...!

Hired car via British Airways collected… Hired car via British Airways collected at Nice Airport, France. Qued ages at the main Avis/Budget desk only to be told that we would have to report to another desk on the 2nd floor of the car hire building and waited yet again to be dealt with. We hired the car for three weeks and hardly used it other than for shopping therefore very little mileage. When we returned the car to Budget on 24th April 24 we were asked to pay an extra 123 euros as they said the inside of the car was not clean. It was clean other than a few flower petals that had blown through the window and a few leaves from trees on the drivers side footwell that had been on my husbands shoes. There was no rubbish in the car at all. We have taken photographs of the inside of the car as proof that it was not returned in a dirty condition. We have never had this experience ever before as we always return vehicles in a clean state out of consideration. It was not our responsibility to valet the car prior to returning it. I think it is a scam to screw more money out of customers. It would have taken five minutes to vacuum the carpet. Cars have to cleaned prior to rehiring to other customers. We will be complaining to British Airways about this cheat but the blame is entirely aimed at Avis/Budget. I shall be emailing the photographs to Laurent Sculier, Managing Director of Budget in France

I pre paid and rented a car with budget… I pre paid and rented a car with budget got pick up tat Phoenix Arizona. It’s been 3 hours and I am still in line . First at the Budget front desk which they gave no control over. Then in the garage I waited an hour plus to get my car. Some were assigned I was not, I was given a “F” which meant, I waited in a line, with other very disgruntled people for whenever they pulled up a car. A huge line of “E” tickets came down and they all went before me. This is a terrible cluster F of a system. I will rethink Budget in the future for my rental needs.