What a bunch of crooks What a bunch of crooks! After an 8-hour flight, we found ourselves confronted by a hard-selling sales representative at their pick-up desk. Despite explaining we had insurance he insisted we need additional, and we ended up signing up for insurance that we later discovered we didn't need. To add insult to injury, they had the audacity to charge us for refuelling a car that we returned with a full tank. Needless to say, I'll definitely try to avoid them in the future.

Rented a car from Orlando International… Rented a car from Orlando International (MCO), returned car with a full tank of fuel as in the contract and they charged my credit card to re fuel the vehicle even though it was returned full. They always try to charge you for extras you don't need or didn't have and its very difficult to get your money back once they have your credit card details. Would suggest using a different company as there are several at MCO.

Not Too Bad an Experience at Las Vegas Airport Rented at the Las Vegas airport. Had to wait in line 1 hour. They had no cars ready for pick up. As each customer talked with an agent, the agent called Service and they prepared a car for the customer. It made the process very long. We got to the spot in the garage area and found someone else there, promised a vehicle for the same spot. We got the car; we don't know how the other couple fared. Budget did not include the Customer Facility charge in our prepaid rental estimate. There is no reason for that (it is a daily rate) except it makes the rental price look less expensive than it will be. Leaving the garage and car drop off were very smooth. Do me sure to look car over before you leave the garage; as you leave you have to sign a document indicating no damage on vehicle or exactly what damage you found.

Be careful!! Be careful!!! They stolen your money!!! Is not fear, they take a deposit for 300 euro and they never give you back. They use a fake excuses to don't give back the deposit, also they don't tell you what happened, don't reply about, you have to travel again to the office after 2 week without response about give back the deposit... Is the first time I've tried, and never again. VANREL is 1000 time better

Hired car via British Airways collected… Hired car via British Airways collected at Nice Airport, France. Qued ages at the main Avis/Budget desk only to be told that we would have to report to another desk on the 2nd floor of the car hire building and waited yet again to be dealt with. We hired the car for three weeks and hardly used it other than for shopping therefore very little mileage. When we returned the car to Budget on 24th April 24 we were asked to pay an extra 123 euros as they said the inside of the car was not clean. It was clean other than a few flower petals that had blown through the window and a few leaves from trees on the drivers side footwell that had been on my husbands shoes. There was no rubbish in the car at all. We have taken photographs of the inside of the car as proof that it was not returned in a dirty condition. We have never had this experience ever before as we always return vehicles in a clean state out of consideration. It was not our responsibility to valet the car prior to returning it. I think it is a scam to screw more money out of customers. It would have taken five minutes to vacuum the carpet. Cars have to cleaned prior to rehiring to other customers. We will be complaining to British Airways about this cheat but the blame is entirely aimed at Avis/Budget. I shall be emailing the photographs to Laurent Sculier, Managing Director of Budget in France