Cleaning charge for smoking when no one smoked in the car I rented a car in Detriot from Budget. I traveled with my husband, sister-in-law, and her boyfriend, who was a smoker. The boyfriend did not smoke in the car but would often have a cigarette and then get into the car so we could drive to the next destination. I received a letter from Budget 5 days later telling me they were charging me for the cleaning of the car due to the smoke smell. No one smoked in the car and to charge me is just ridiculous. The amount of the charge was $450.00. What a scam. I'm never going to rent from Budget again. I called customer service and they did rescind the charges but it is too late.

I pre paid and rented a car with budget… I pre paid and rented a car with budget got pick up tat Phoenix Arizona. It’s been 3 hours and I am still in line . First at the Budget front desk which they gave no control over. Then in the garage I waited an hour plus to get my car. Some were assigned I was not, I was given a “F” which meant, I waited in a line, with other very disgruntled people for whenever they pulled up a car. A huge line of “E” tickets came down and they all went before me. This is a terrible cluster F of a system. I will rethink Budget in the future for my rental needs.

I made a reservation for a truck with… I made a reservation for a truck with Budget. Unfortunately, I had a medical issue and was able to continue with the rental. I cancelled the reservation 6 days before the rental date and was charged $50.00 to cancel. Budget does not allow for any type of reason for cancellation. Recommendation: Do not rent with Budget. Other rental agencies do not charge cancellation fees, especially if it is for a medical reason. Too many other good rental agencies.

All lies and BS to sell you and double your prices Employee saw me and my girl, and immediately try to upsell everything to us, saying our small kia rental will not make it through the hills of Sedona. Well it's our first time driving in this type of territory so we gave in. Realize it was all BS. He tried to sell us insurance but stood firm and say no to that. My previous estimate online was paid 332. After all that and he lied and said gas would be cheaper if he filled for us, so we agreed. End up being charged $60 and barely filled out gas tank, that could have been enough to fill 2 cars. We got the receipt and overall price was double what was estimate. All these separate fees tacked on, " base rate", taxable product/service, non taxable products, rental sale tax.. end up being double what was estimated!! Jesus, never again am I renting from Budget. ALL lies and deceit. Wish I can just dispute my CC but in the end, it's hard lesson learned.

I rented from Budget in West Palm and… I rented from Budget in West Palm and have never seen such an inept company. They told me in an email that my charges for the car were $394 and my actual bill on two CapitalOne transaction came to $442. Then they said they credited $109 to my account in February, which was a lie. When I askede them about sending me a detailed account of my charge, they never sent it despite 6-7 times I asked for it. I also asked where the $109 was they claimed they credited to my account and they always replied with their form letter. I asked for a coupon for my aggravation and that was not addressed. Don't use them! They are not transparent and basically lie...and I have their emails to prove it!!!