Prepaid for rental but somehow it… Prepaid for rental but somehow it didn't show up in their system. Was charged again for the rental and then asked that I provide bank statement to receive a refund. When I picked up the rental at the airport, the rep offered a "free" upgrade. I was given a car that reeks of cigarettes smell. I exchanged it but they now charged full upgrade price. I don't write reviews but stay away.

All lies and BS to sell you and double your prices Employee saw me and my girl, and immediately try to upsell everything to us, saying our small kia rental will not make it through the hills of Sedona. Well it's our first time driving in this type of territory so we gave in. Realize it was all BS. He tried to sell us insurance but stood firm and say no to that. My previous estimate online was paid 332. After all that and he lied and said gas would be cheaper if he filled for us, so we agreed. End up being charged $60 and barely filled out gas tank, that could have been enough to fill 2 cars. We got the receipt and overall price was double what was estimate. All these separate fees tacked on, " base rate", taxable product/service, non taxable products, rental sale tax.. end up being double what was estimated!! Jesus, never again am I renting from Budget. ALL lies and deceit. Wish I can just dispute my CC but in the end, it's hard lesson learned.

What a bunch of crooks What a bunch of crooks! After an 8-hour flight, we found ourselves confronted by a hard-selling sales representative at their pick-up desk. Despite explaining we had insurance he insisted we need additional, and we ended up signing up for insurance that we later discovered we didn't need. To add insult to injury, they had the audacity to charge us for refuelling a car that we returned with a full tank. Needless to say, I'll definitely try to avoid them in the future.

Budget scam artists What a joke this company is - booked a vehicle to collect in Italy (not a problem), arrived to collect and was offered a second driver for free by the gentleman at the desk, as we were just going to have the 1 driver. We used the vehicle and returned- they tried to charge us for damage on the vehicle, luckily I had a video showing the damage from the beginning of the hire. Then we got a bill for the extra driver (which was not by choice!! Only taken the offer because it was given free of charge). Customer services have been terrible when emailed - i will never use this company again and i hope others avoid at all costs!

HORRIBLE EXPERIENCE - STAY AWAY FROM BUDGET HORRIBLE EXPERIENCE - agent @ Orlando airport wouldn't even look at our insurance - said we don't take that here - double charged us on the insurance & when we went to pick up the car (finally) - it wasn't there. Complained and they said they would refund us the difference of $750 - that was over a month ago and we've only seen $150. They don't keep notes of your call so every time you contact them you have to start all over again with your explanation. STAY AWAY