Prepaid for rental but somehow it… Prepaid for rental but somehow it didn't show up in their system. Was charged again for the rental and then asked that I provide bank statement to receive a refund. When I picked up the rental at the airport, the rep offered a "free" upgrade. I was given a car that reeks of cigarettes smell. I exchanged it but they now charged full upgrade price. I don't write reviews but stay away.

HORRIBLE EXPERIENCE - STAY AWAY FROM BUDGET HORRIBLE EXPERIENCE - agent @ Orlando airport wouldn't even look at our insurance - said we don't take that here - double charged us on the insurance & when we went to pick up the car (finally) - it wasn't there. Complained and they said they would refund us the difference of $750 - that was over a month ago and we've only seen $150. They don't keep notes of your call so every time you contact them you have to start all over again with your explanation. STAY AWAY

Budget scam artists What a joke this company is - booked a vehicle to collect in Italy (not a problem), arrived to collect and was offered a second driver for free by the gentleman at the desk, as we were just going to have the 1 driver. We used the vehicle and returned- they tried to charge us for damage on the vehicle, luckily I had a video showing the damage from the beginning of the hire. Then we got a bill for the extra driver (which was not by choice!! Only taken the offer because it was given free of charge). Customer services have been terrible when emailed - i will never use this company again and i hope others avoid at all costs!

I rented from Budget in West Palm and… I rented from Budget in West Palm and have never seen such an inept company. They told me in an email that my charges for the car were $394 and my actual bill on two CapitalOne transaction came to $442. Then they said they credited $109 to my account in February, which was a lie. When I askede them about sending me a detailed account of my charge, they never sent it despite 6-7 times I asked for it. I also asked where the $109 was they claimed they credited to my account and they always replied with their form letter. I asked for a coupon for my aggravation and that was not addressed. Don't use them! They are not transparent and basically lie...and I have their emails to prove it!!!

Be careful!! Be careful!!! They stolen your money!!! Is not fear, they take a deposit for 300 euro and they never give you back. They use a fake excuses to don't give back the deposit, also they don't tell you what happened, don't reply about, you have to travel again to the office after 2 week without response about give back the deposit... Is the first time I've tried, and never again. VANREL is 1000 time better