William
GBYou product is all but useless and you… You product is all but useless and you customer support is worst. When we had issues they were never delt with and we were ignored.
Tristan
GBTerrible experience Terrible experience. Hotspot disconnects every 5 minutes to the point of it being unusable. Support blames Verizon, says its a known issue. Meanwhile still charges me every month and refuses to entertain a refund. This is after having me try out 4 + different devices. The should not charge for the service until they fix it. I should cancel, but I need "some" connectivity and this was the only Verizon option. Do not buy the hotspot, it simply doesn't work.
Eric
GBService stopped working for months and… Service stopped working for months and they refuse to acknowledge it or do anything besides terminate the contract!
Kathy
GBFrom the very beginning From the very beginning, our batteries were being drained, and Zubie never took an ounce of responsibility for that (a 2015 BMW, a 2015 Ford F-150 and five 2016 Ford F-150s continued to have problems the entire time until we finally pulled the devices out in January). Also, when we update maintenance, 90% of the time, the Zubie gives us incorrect mileage; that is irritating when we are trying to keep up with our records. Honestly, these devices have caused more of a headache than anything. Do your research - there are other companies that provide the same service and will willingly help you if/when you have issues with the devices.
Kat
GBTypical device that declines after a new device comes out It used to work when the WiFi was still an option. When Zubie and Verizon no longer offered the 4G connection, the WiFi was spotty. I was never notified of this change. When asking for assistant, customer support notified me and offered me a new device, without WiFi, free of charge for a year. It worked most of time. It is now 5 months later and it has started to lag again. It takes more than 5 minutes to register a hard brake or when I've parked my car. It registers speed bumps as hard brakes and doesn't register actual hard breaks.