Good value for the price Quick delivery, good packaging, quality of the components of the bike is good, but needs some adjustment. Brakes could be better, and there‘s no rear light in the package although there‘s a front one. Driving with the M1 Plus feels a little bit different to riding other e-bikes since the motor supports you until a specific speed which is chosen by one of the 5 support levels. It doesn‘t matter how heavy you hit the pedals, you just have to „touch“ them and the motor will speed you up to the chosen speed. I need to get used to this behaviour, but besides that I‘m really happy with it.

Great E-Bikes and great customer service I bought my first bike, the Eleglide M1 plus in December and it has gone so well that two months ago I bought my daughter the T1 step-thru which she loves, and then her friend bought the same bike as mine last week. We are all happy with them and cycle them every day. Customer service is friendly and efficient if you happen to need to contact them.

Able to obtain quickly the part needed for my Eleglide bike Had some damage to the brake leaver of my bike and was delighted to see that Eleglide were able to supply the replacement part and at reasonable cost. Bearing in mind the part came from within the UK and was being delivered to a UK address, I thought the shipping charges were somewhat excessive for a small envelope sized parcel.. However, good to see that a good majority of parts are available for my MI Plus electric bike if needed.

Great bike, very repair friendly Generally, very satisfied with the bike itself. Great Bike and great experience overall. A couple of weeks ago, I had a small problem with the bike, and contacted the support team. Even though they are not available on site, they have provided me with spare parts (for free, since the bike was still in the 1-year guarantee), and also provided repair videos and I could easily repair my bike. I use the bike almost every day, and it has been a very enjoyable experience.

I had made an accidental order I had made an accidental order, and Eleglide very kindly paid for postage to return the wrong item. They also gave me a refund for the wrong item I purchased after they received my return parcel back. Very professional solution, thank you very much for your support.