Easy to find spare parts Easy to find spare parts, delivery quick and professional. Price correct. the content of the kit could be a litllte bit more specific (there's actually more than expected in the kit so great I've spare of spare )

Great bike, very repair friendly Generally, very satisfied with the bike itself. Great Bike and great experience overall. A couple of weeks ago, I had a small problem with the bike, and contacted the support team. Even though they are not available on site, they have provided me with spare parts (for free, since the bike was still in the 1-year guarantee), and also provided repair videos and I could easily repair my bike. I use the bike almost every day, and it has been a very enjoyable experience.

Refunded work I had a problem with the electric sensor in the pedal assist and the customer service was willing to help me. I went to a repair store in my country and when my bike was ready i send them the proof of work and they refund me all the work!

Refund I ordered the: Electric Mountain Bike M1 Plus（with APP), which they later told me was out of stock, so i issued a refund, and they told me they would help with the refund. I asked if theres a number i can call to help with the refund, and get hit with a auto-reply message telling me they are on holiday, when i just got an email from them a day before?? Its been 3 days and no answer still, really disappointed, hopefully i get the 1000$ back soon. Update: Got the money back

Great value, but not perfect Eleglide T1. Fast delivery. Amazing product for the price. Some small problems (front brakes needed adjustment, kick stand fell off due to badly threaded bolts. Solved both problems in minutes, there's always going to be less quality control on a sub 1000€ electric bike). Overall very pleased with the bike