Refund I ordered the: Electric Mountain Bike M1 Plus（with APP), which they later told me was out of stock, so i issued a refund, and they told me they would help with the refund. I asked if theres a number i can call to help with the refund, and get hit with a auto-reply message telling me they are on holiday, when i just got an email from them a day before?? Its been 3 days and no answer still, really disappointed, hopefully i get the 1000$ back soon. Update: Got the money back

I recently brought an electric bike… I recently brought an electric bike eleglide T1 on 24th october 2023. The overall performance of the product is too bad. Purchasing this product is really a worst decision i had ever taken. Quality of the tyre is too bad it got punctured in 4 times within 2 weeks. I lost lots of money in repairing this product. Battery performance is not up to the standards assured by the Eleglide website. Motor got stucks several times while riding the bike. I never recommend this product to anyone because it is not worthy for this price.

Good value for the price Quick delivery, good packaging, quality of the components of the bike is good, but needs some adjustment. Brakes could be better, and there‘s no rear light in the package although there‘s a front one. Driving with the M1 Plus feels a little bit different to riding other e-bikes since the motor supports you until a specific speed which is chosen by one of the 5 support levels. It doesn‘t matter how heavy you hit the pedals, you just have to „touch“ them and the motor will speed you up to the chosen speed. I need to get used to this behaviour, but besides that I‘m really happy with it.

I had made an accidental order I had made an accidental order, and Eleglide very kindly paid for postage to return the wrong item. They also gave me a refund for the wrong item I purchased after they received my return parcel back. Very professional solution, thank you very much for your support.

Had my bike for aprox 2 1/2 years its… Had my bike for aprox 2 1/2 years its been very good However I am on my 2nd battery and third controler Controler is not water proof Bike will not free wheel at all after using battery unless you stop and restart Full review for the price bike still going well (gutted about having to purchase new battery ) All good