I had a problem with my M1+ I had a problem with my M1+ I couldn't get the back wheel back on properly it just wouldn't spin or freewheel. I sent customer service a email explaining my problem, A reply came back within 2 hours with pictures and a video clip showing how to refit the wheel correctly. My M1+ is now back on the road and my 9 Mile trip to work is a breeze. Thank you Customer services

Overall a good budget bike. Overall a good budget bike. However after a year of constant failure and adjustment of both brakes I decided to spend £30 on new brake calipers. Battery after a year of average use is still good after a 1 hr 45min, 26km ride in hilly mid-wales. The brakes have been a problem and I'd recommend anyone buying to swap them out rather than take a risk.

2 weeks have passed and the delivery… 2 weeks have passed and the delivery still hasn't arrived and he didn't tell me when it would arrive

It's a very great bike.I am loving… It's a very great bike.I am loving it.Except brakes,need a little bit improvement over there.Overall thumb up in all aspects.Highly recommended.

Great E-Bikes and great customer service I bought my first bike, the Eleglide M1 plus in December and it has gone so well that two months ago I bought my daughter the T1 step-thru which she loves, and then her friend bought the same bike as mine last week. We are all happy with them and cycle them every day. Customer service is friendly and efficient if you happen to need to contact them.