Easy to find spare parts Easy to find spare parts, delivery quick and professional. Price correct. the content of the kit could be a litllte bit more specific (there's actually more than expected in the kit so great I've spare of spare )

Great E-Bikes and great customer service I bought my first bike, the Eleglide M1 plus in December and it has gone so well that two months ago I bought my daughter the T1 step-thru which she loves, and then her friend bought the same bike as mine last week. We are all happy with them and cycle them every day. Customer service is friendly and efficient if you happen to need to contact them.

Great bike, very repair friendly Generally, very satisfied with the bike itself. Great Bike and great experience overall. A couple of weeks ago, I had a small problem with the bike, and contacted the support team. Even though they are not available on site, they have provided me with spare parts (for free, since the bike was still in the 1-year guarantee), and also provided repair videos and I could easily repair my bike. I use the bike almost every day, and it has been a very enjoyable experience.

Refund I ordered the: Electric Mountain Bike M1 Plus（with APP), which they later told me was out of stock, so i issued a refund, and they told me they would help with the refund. I asked if theres a number i can call to help with the refund, and get hit with a auto-reply message telling me they are on holiday, when i just got an email from them a day before?? Its been 3 days and no answer still, really disappointed, hopefully i get the 1000$ back soon. Update: Got the money back

Very very bad service Very very bad service. Comes with fake dangerous plug that can’t be used in the Uk. Bike arrived was faulty and damaged and customer service would not fix. Apparently Uk and Irish trading standards are monitoring eleglide