Great E-Bikes and great customer service I bought my first bike, the Eleglide M1 plus in December and it has gone so well that two months ago I bought my daughter the T1 step-thru which she loves, and then her friend bought the same bike as mine last week. We are all happy with them and cycle them every day. Customer service is friendly and efficient if you happen to need to contact them.

2 weeks have passed and the delivery… 2 weeks have passed and the delivery still hasn't arrived and he didn't tell me when it would arrive

I had made an accidental order I had made an accidental order, and Eleglide very kindly paid for postage to return the wrong item. They also gave me a refund for the wrong item I purchased after they received my return parcel back. Very professional solution, thank you very much for your support.

Able to obtain quickly the part needed for my Eleglide bike Had some damage to the brake leaver of my bike and was delighted to see that Eleglide were able to supply the replacement part and at reasonable cost. Bearing in mind the part came from within the UK and was being delivered to a UK address, I thought the shipping charges were somewhat excessive for a small envelope sized parcel.. However, good to see that a good majority of parts are available for my MI Plus electric bike if needed.

Good value for the price Quick delivery, good packaging, quality of the components of the bike is good, but needs some adjustment. Brakes could be better, and there‘s no rear light in the package although there‘s a front one. Driving with the M1 Plus feels a little bit different to riding other e-bikes since the motor supports you until a specific speed which is chosen by one of the 5 support levels. It doesn‘t matter how heavy you hit the pedals, you just have to „touch“ them and the motor will speed you up to the chosen speed. I need to get used to this behaviour, but besides that I‘m really happy with it.