dreadful customer service the bike is ok (heavy and difficult to turn, but so much cheaper than the competition you can overlook that) but the customer services is AWFUL. you either get 0 responses for 2 weeks or 4 different agents all email you on the same day. responses are inadequate and every time you email you open a brand new ticket and have to go through the entire rigmarole with a brand new person. i've been waiting for an accessories refund for 3 months. i would say - avoid.

Order of Rad Runner 2 Order of Rad 2 delivered 2 hours before I received the email saying it was due. Very heavy box, 2 people needed to get it into the house. Unpacked and cut off all the plastic ties (disappointed at the amount of packaging) Then read first page of manual where it says bike must be put together by a qualified bike mechanic. I think this should be made clear when you buy as I didn’t notice this. Can’t comment therefore on Rad riding experience but I hope it’ll be amazing and that all the above niggles will be forgotten. 🚴

Can't fault it to be honest. Can't fault it to be honest. From the research to ordering. Putting it together, and sending one item back due to me not needing it. Its been just excellent. The bike is versatile, can be modded nicely and 3rd party equipment such as amazon pannier racks fit wonderfully. I'm excited to ride my bike again and with the 8.8 miles both ways to work it just make it that little bit more convenient, comfortable and flexible. With a good customer service and fast shipping (UPS are half assed but that's a different company) It's pretty much the way forward. The website is really intuitive and buying things off there couldn't be easier. Although you can get cheaper alternatives elsewhere, the racks are something you should stick with from the seller. Brilliant. Love you ❤️

Very happy 100 miles in Having not cycled for thirty years +, i bought the Radrunner+ to ditch the car for short daily round trip journeys (mostly with child on back) of up to 10 miles, weather permitting. I’m using the bike most days, and actually look forward to the journey. I think the real test of both frequency of use and build quality will come after the winter had passed but first impressions are very positive. My only critique would be some grease should be supplied with the bike. Assembly was also pretty straightforward for a novice like me.

Firstly the Radrunner is a good bike BUT..... Firstly the Radrunner is a good bike BUT... VERY heavy but also very strong. The standard speed controller is poor and with very inconsistent speed control - on flat tarmac top speed would fluctuate buy 3mph randomly, sometimes when slowing down bike would not speed up again just remain at speed you slowed down too. I upgraded to the digital display and that sorted those issues out. My biggest complaint however is the standard tyres, which have NO grip what so ever in damp/wet conditions and I mean that in a dangerous way - even going slow into a corner the front wheel will slide. Top speed also drops off inline with battery drain 20mph at 100%, 18mph at 80%, 16mph at 60%, 15mph at 40% and >14mph at 20%