Easy to use but uncomfortable saddle. I purchased a radrunner plus a few weeks ago and have been out on it a few times. Overall I really like the mechanics of the bike. It is easy to operate and is serving its purpose which is to get me out and about. I suffer with several chronic pain conditions and muscle weakness meaning that a regular pushbike isn’t an option for me and I needed an e-bike with enough power to get me around in the Lake District where I live. The only disappointing thing about the bike is the saddle. It is VERY uncomfortable. I feel as though I’m sliding forward on it and am struggling to find a comfortable riding position as a result. I am somewhat annoyed that I’m going to have to pay to replace it with a more comfortable one.

Great electric bikes Great website. Simple to use. Order delivered with no issues a few days later. We love our Rad Expand 5s, perfect for packing into our campervan and heading off for adventures. Brilliant electric bikes that happen to fold. Perfect.

Awful service The bike itself is great. The customer service in Europe is now zero, even for a bike that's still under warranty. They claim that their customers will still receive support and will not be left high and dry, but it's just not true. No answers to repeated emails, no replacement of faulty parts. Nothing. Very, very disappointed customer!

Order of Rad Runner 2 Order of Rad 2 delivered 2 hours before I received the email saying it was due. Very heavy box, 2 people needed to get it into the house. Unpacked and cut off all the plastic ties (disappointed at the amount of packaging) Then read first page of manual where it says bike must be put together by a qualified bike mechanic. I think this should be made clear when you buy as I didn’t notice this. Can’t comment therefore on Rad riding experience but I hope it’ll be amazing and that all the above niggles will be forgotten. 🚴

Can't fault it to be honest. Can't fault it to be honest. From the research to ordering. Putting it together, and sending one item back due to me not needing it. Its been just excellent. The bike is versatile, can be modded nicely and 3rd party equipment such as amazon pannier racks fit wonderfully. I'm excited to ride my bike again and with the 8.8 miles both ways to work it just make it that little bit more convenient, comfortable and flexible. With a good customer service and fast shipping (UPS are half assed but that's a different company) It's pretty much the way forward. The website is really intuitive and buying things off there couldn't be easier. Although you can get cheaper alternatives elsewhere, the racks are something you should stick with from the seller. Brilliant. Love you ❤️