Brilliant customer service. The bike, I love it yet I know this is down to taste and circumstances - the customer service though... absolutely fantastic. Response times, explanations, actions taken, advice given. On all the metrics, the customer service levels were top tier. I am a complainer when things go wrong but at the same time, I am a praiser when things go right. Rad have been brilliant. Proud owner of a Roadrunner 2.

dreadful customer service the bike is ok (heavy and difficult to turn, but so much cheaper than the competition you can overlook that) but the customer services is AWFUL. you either get 0 responses for 2 weeks or 4 different agents all email you on the same day. responses are inadequate and every time you email you open a brand new ticket and have to go through the entire rigmarole with a brand new person. i've been waiting for an accessories refund for 3 months. i would say - avoid.

Very happy 100 miles in Having not cycled for thirty years +, i bought the Radrunner+ to ditch the car for short daily round trip journeys (mostly with child on back) of up to 10 miles, weather permitting. I’m using the bike most days, and actually look forward to the journey. I think the real test of both frequency of use and build quality will come after the winter had passed but first impressions are very positive. My only critique would be some grease should be supplied with the bike. Assembly was also pretty straightforward for a novice like me.

First ebike I bought a Rad runner 2 which is my first ebike so I can't compare it to anything else but I am glad I did. The price was just over £800 delivered which is great and the bike is a solid well built bike which after watching the instruction online to build and set the bike up was quiet easy. After using it for a few weeks now it rides well after getting used to the weight and I have had a few people asking me about it and saying it looks good.

Can't fault it to be honest. Can't fault it to be honest. From the research to ordering. Putting it together, and sending one item back due to me not needing it. Its been just excellent. The bike is versatile, can be modded nicely and 3rd party equipment such as amazon pannier racks fit wonderfully. I'm excited to ride my bike again and with the 8.8 miles both ways to work it just make it that little bit more convenient, comfortable and flexible. With a good customer service and fast shipping (UPS are half assed but that's a different company) It's pretty much the way forward. The website is really intuitive and buying things off there couldn't be easier. Although you can get cheaper alternatives elsewhere, the racks are something you should stick with from the seller. Brilliant. Love you ❤️