Easy to use but uncomfortable saddle. I purchased a radrunner plus a few weeks ago and have been out on it a few times. Overall I really like the mechanics of the bike. It is easy to operate and is serving its purpose which is to get me out and about. I suffer with several chronic pain conditions and muscle weakness meaning that a regular pushbike isn’t an option for me and I needed an e-bike with enough power to get me around in the Lake District where I live. The only disappointing thing about the bike is the saddle. It is VERY uncomfortable. I feel as though I’m sliding forward on it and am struggling to find a comfortable riding position as a result. I am somewhat annoyed that I’m going to have to pay to replace it with a more comfortable one.

My Rad experience Pro's:- Really fast shipping, received my Radrunner in 4 or 5 days since placing the order for my Radrunner 1 Overall, really good products and 1st rate customer service and back up. I also bought loads of upgrade packages, which is also very useful and excellent value too. Effectively, transforming my Rad 1 to a Rad2. I still need help with fitting the fender's though. I wish now though I'd ordered a Radrunner Plus. Any chance of an exchange?

Awful service The bike itself is great. The customer service in Europe is now zero, even for a bike that's still under warranty. They claim that their customers will still receive support and will not be left high and dry, but it's just not true. No answers to repeated emails, no replacement of faulty parts. Nothing. Very, very disappointed customer!

Outstanding. Generally I could not be more impressed, bought a City Plus 5, which is incredible I am not a MTB persob I commute every day and go for a chilled ride around the town when I can. Great in materials and assembly, electric works fine, price still a bit high but till now so far so good!

I have reached you many times regarding… I have reached you many times regarding the same issue. The faulty bike I have bought has a chronic issue. Issue is persist after many many Problems that I was experiencing a year and a half ago was solved temporarily by you for this faulty product that I have been sold. The brain inside of the hub, pedal support and the battery have been replaced. The issue now is, pedal support doesn't work at all so I won't be able to use the bike, again. Plus the battery is dead too, again. From now on I do expect to be offered a permanent solution otherwise I will be seeking legal advice to see my options for being treated unfairly from your company.