I have reached you many times regarding… I have reached you many times regarding the same issue. The faulty bike I have bought has a chronic issue. Issue is persist after many many Problems that I was experiencing a year and a half ago was solved temporarily by you for this faulty product that I have been sold. The brain inside of the hub, pedal support and the battery have been replaced. The issue now is, pedal support doesn't work at all so I won't be able to use the bike, again. Plus the battery is dead too, again. From now on I do expect to be offered a permanent solution otherwise I will be seeking legal advice to see my options for being treated unfairly from your company.

Outstanding. Generally I could not be more impressed, bought a City Plus 5, which is incredible I am not a MTB persob I commute every day and go for a chilled ride around the town when I can. Great in materials and assembly, electric works fine, price still a bit high but till now so far so good!

Brilliant customer service. The bike, I love it yet I know this is down to taste and circumstances - the customer service though... absolutely fantastic. Response times, explanations, actions taken, advice given. On all the metrics, the customer service levels were top tier. I am a complainer when things go wrong but at the same time, I am a praiser when things go right. Rad have been brilliant. Proud owner of a Roadrunner 2.

RAD RHINO ELECTRIC BIKE Bought a rad rhino electric bike .these bikes are big with 4 inch wheels had to cut mine out of packaging. I was a bit awkward in assembling it as never dealt with disc brakes before so I initially put front wheel on wrong but soon got hang of it.had a problem with headlight but pim in support soon sorted it out.this bike is awesome never rode anything like it and love the fat tyres the motor is strong and responsive it's a great bike

Exceeded all expectations Seamless service from online order to delivery. Beautifully packed and easy to assemble. While assembling we noticed that the Rad Runner 2 is a quality product from top to bottom. Now it's up and running it has exceeded expectations on all fronts. Everyone wants to use it. Very pleased.