I love my new bike I love my new bike. I would have given it 5 stars but your support team on the internet was zero help when it came to basic questions about putting it together. We were able to put it all together but it would have been nice to have had some of our questions answered from the company we bought it from.

There are better places to buy a bike. They sell bikes they don't have. After waiting over 6 months for a bike that was always a couple weeks away from shipping I asked for refund. Urban-E-Bikes charged me over $100 processing fee that was "standard procedure, it’s in our return policy".

Love our ebike….dealing with urban… Love our ebike….dealing with urban ebikes has been a great experience…delivery of bike was great…the bike was perfectly packaged and ready to go after it was unpackaged!...customer service has been really responsive and helpful! I had quite a few questions and Chris was amazing and answered all of them in a very timely manner! Would order another bike from this company in a heartbeat!

I ordered the sixthreezeroEVRYjourney… I ordered the sixthreezeroEVRYjourney 26" 7speed Hybrid Electric Tricycle, 36F, 250W, Navy. I is so much fun to ride and easy to operate; it is also really a great looking E trike! Kris and Ruz were both very helpful and answered all of my many questions. Couldn't ask for a nicer experience and highly recommend this E trike. MFL

I am the type of person that when I… I am the type of person that when I don’t has nothing nice to say I say nothing at all. But this needs to be said Chris CEO of urban E bikes Is not a very honest man. I’ve left over 15 messages and he’s gotten back to me one time I sent over 20 emails and he takes several days to get back to Tumi if he gets back to me at all then he chooses and picks which one of the emails he’s gonna response to he doesn’t address all the issues that I’m having with the E bike that I purchased from him and he doesn’t seem to care that I spent $2100 and I still haven’t enjoyed my bike yet I’ve been asking for an RMA for two weeks now and he has yet to send me the necessary paperwork. He’s Poor excuse for a businessman. And I will never ever buy anything from the store again and I will highly publicized how badly he does business