EW 36 Great Scooter I ordered an EW29 Trike it took awhile for it to be delivered Chris stayed on top of it when it arrived my wife hated the trike E Wheels messed up on this trike horrible design Chris made the arrangements to ship it back it cost me $475.00 I then placed an order for an Ew 36 scooter with a discount from Chris again it took time for shipping but Chris again stayed on top of it when it arrived my wife loves it she rides this scooter every day thanks Chris for making my wife’s life more pleasant by being able to get out of the house. very soon we will order a EW 46 scooter because we both want to enjoy being outdoors together Thanks Chris

Urban ebikes is a great company Urban ebikes is a great company. It is a pleasure working with them. Although they are located on several thousand miles from me, it feels like they are next door. I had several questions, they quickly responded. The products ship quickly, I always know the status of my orders and where the package is! I just wish the folks i live with and see every day could keep me as well informed as Urban does!

I purchased a Delfast Ebike from here. I purchased a Delfast Ebike from here.. 19 months go by and my battery is dead.. it was only left sitting with a full charge for one month.. I’ve made several attempts to contact them about this issue and haven’t heard a word.. I see a lot of good reviews about good customer service.. But idk.. 🤷🏼.. Did this place sell me a 7,000.00 ebike with an old battery and leave me in the lurch.. Perhaps....

NO RESPONSE OR BIKE I ordered a Cruzer from a company called Urban E. I finally received the bike and is was in fair condition, the instructions to put it together could have been easier and had a better explanation. I have ridden the bike and ii is easy to handle and comfortable. I have had both knees replaced and mounting it is much easier than other bikes. I think in the long run it will serve me well.

A short term order turned out to be a… A short term order turned out to be a long term. It was therefore canceled. This wasn't expected by me because Urban ebikes website was misleading and stated that the triec would be shipped in 8 to 10 days. I should have heeded the other reviews. Gave 2 stars because of very polite and helpful administrative assistant.