Great ebike! I rented an Emojo Panther Pro for the day at a local bike shop. I enjoyed the bike so much that I bought one. Before I placed the order, I went to several other bike shops and tested other brands, both more and less expensive. Emojo turned out to be the best fit for me. It is easy to pass my leg through the bike, the throttle is spunky and the pedal assist works well. The only thing I would like is a trip odometer. It shows me the total miles traveled across all trips but does not give me a count on just the current trip. I'm still learning all the bike's features, so the feature may exist but I may not have found it yet. Overall I would highly recommend this bike. The battery range is excellent and everyone loves the turquoise color.

Great bike , great company . I purchased my e bike from this company and about a year later I had a problem with the battery so I called them up and the sent me a new battery fast and at no charge. A couple of years later I bought some accessories from thier website and had a question about one of the items so I called the company again. The nice lady said she would check with tech support and call me back. Within an hour she called me back with an answer to my question. I'm in New York, they're in California and I really feel they stand behind what they sell..

Unresponsive customer service Unresponsive customer service My bike arrived in a damaged box 4 days ago. The frame was sticking out of the end of one of the cartons. The paint is chipped. I took pictures and immediately emailed them to emojo. No response. I called and left a message, and I got no response. I called the next day and reached an actual live human, and she said that they needed more pictures. I sent more pictures and got no response. So I called and left a message again and got no response. I have a $3,000 tricycle that can't be assembled and no ETA on a replacement frame. Not having anybody call me back makes me think they're trying to extend the delay so that 7 days go by, and I can't return it.

Good Caddy Pro but poor customer follow up to get a replacement battery Assembled the bike and battery was inoperable. Poor written assembly instructions. Called the battery problem in Friday and no help. Back all day working with Emojo trying to get a new battery coming. No one returned any of my comms- emails or voicemails. Quality of the trike seems good with exception of the battery but can’t fully test it. Very dissatisfied with the customer service trying to get a problem corrected. This should have been a 5 minute troubleshooting call and then quick follow up to get a replacement battery coming. Hope this is not a preview of future customer service if I have another problem.

Never Again. I ordered July 23rd and have yet to get my package. No communication, no shipping confirmation nothing . Even through covid your company email isn’t receptive? I am very disappointed and will be out sourcing for a new e-bike company.