Great bike , great company . I purchased my e bike from this company and about a year later I had a problem with the battery so I called them up and the sent me a new battery fast and at no charge. A couple of years later I bought some accessories from thier website and had a question about one of the items so I called the company again. The nice lady said she would check with tech support and call me back. Within an hour she called me back with an answer to my question. I'm in New York, they're in California and I really feel they stand behind what they sell..

Riding uphill is so much easier with… Riding uphill is so much easier with the electric help, and the battery lasts a long time.

I received the wrong bike rack by… I received the wrong bike rack by mistake. I contacted Emojo customer service and Sabrina Robinson, Emojo Rockstar, arranged for the return and shipped out the correct unit. Seamless and very fast. Kevin

Great basket (missing assembly parts) Product ( metal basket) is a 5 star but gave you a four star for some assembly parts were missing (washers/bolt/nut) and still(1week) have not heard back on my request to send replacement parts.

Never Again. I ordered July 23rd and have yet to get my package. No communication, no shipping confirmation nothing . Even through covid your company email isn’t receptive? I am very disappointed and will be out sourcing for a new e-bike company.