Great bike , great company . I purchased my e bike from this company and about a year later I had a problem with the battery so I called them up and the sent me a new battery fast and at no charge. A couple of years later I bought some accessories from thier website and had a question about one of the items so I called the company again. The nice lady said she would check with tech support and call me back. Within an hour she called me back with an answer to my question. I'm in New York, they're in California and I really feel they stand behind what they sell..

Never Again. I ordered July 23rd and have yet to get my package. No communication, no shipping confirmation nothing . Even through covid your company email isn’t receptive? I am very disappointed and will be out sourcing for a new e-bike company.

FedEx has been waiting for over a week… FedEx has been waiting for over a week for a package Emojo said has been shipped. Zero replies from my emails to support days ago. HORRIBLE non-existent customer support. Answer your damn emails!

Our satisfaction with our TWO EMOJO… Our satisfaction with our TWO EMOJO BIKES goes way beyond a solid “10”. We could not be happier. My husband rides the big Panther and me a 20” CrossTown. We Love ‘Em! Making our experience even better was buying them from Frank at RAD STOP RIDE SHOP in Bullhead City, Arizona.

Very mixed feelings The first thing which I ordered did not have the necessary bolt. They said that it would be sent but it never was. The second thing which I ordered online was out of stock and took more than a month to get. Their order system should be connected to inventory to alert buyers of backordered items before the order. The third item arrived in a timely manner. So 1 out of 3 orders went smoothly. Additionally, their responsiveness to emails has not been very good. Some of my emails took multiple resends to get a response.