Annoying and time wasting experience Very time consuming downloading the app and providing all details. Then after charging debited a further £20 to hold in their account. Why? Phoned customer service. Terrible line and the agent struggled to understand me. Cannot understand why these charging points cannot be pay as you go .

Zero customer support We have had our two chargers installed for three years and the support contract was renewed in October at a cost of £1,620. One of our chargers has mysteriously managed to uninstall itself in December and requires an engineer to set up the charger again. I have chased this up weekly and keep being told the support team will get in touch but they don't reply, even when their colleagues are forwarding emails telling them to respond urgently. There is no way to speak to the service team directly and nobody seems to care about customer service at all. We are now trying to request a refund for the support contract and will buy new chargers from an alternative supplier who will hopefully provide some kind of support.

I wouldn’t even give 1 star I wouldn’t even give 1 star. This company seems to be taking funds time and time again out of my account - this must be illegal. Our first EV charge experience away from home, the instructions made out the app had to be installed, I have had four transactions for what was actually only £5 of charge yet multiple £10 and £15 transactions on multiple days. Customer service line very difficult to hear clearly when I complained. I think I will have a refund but who knows…..

App says there are chargers where there arent My charging experience has been positive, though I don’t understand why I have to pay in a balance of $10 all the time since it could just charge my credit card for what I actually use like other chargers. Their chargers I have used usually work, unlike IVY， but the app shows chargers all over the place even if their in a pricey garage at a hospital, or either non existent or peoples personal home spots, or businesses that when you get there have signs saying for employees only - tried going to 5 stations in Vaughan with my car nearly out of charge only to find none of them were stations I could use - so had to drive back up the highway to an IVY station - they may be unreliable, but at least the stations are actually where they say they are.

This company needs new CTO or CEO This company needs new CTO or CEO ... or both Upon creation of my profile on their mobile app I can not login to it neither on mobile app, nor on any browser. To add insult to injury their support page does not allow me to submit my complaint because you need to choose a type of complaint with drop down box, but does not work. I guess I am not renting an EV next time, Elon :)