This company will auto charge your… This company will auto charge your credit card even if you are not charging or below the minimum threshold. They ended up charging me 7 times within an hour of $10 each totaling $70 which makes no sense. I never charged more than that a session. Customer support was unable to resolve via phone, social media and email. They stopped responded and are blatantly stealing from customers with stored CC info. Beware!!!

inappropriate charges to cc and not reliable Unreliable at several locations. Cost is astronomical for an EV charge as they continue to charge your credit card, even though your car has completed charging. App did not work, so had to use credit card at the station. I have very little confidence in ChargePoint. They are making a lot of free money.

App says there are chargers where there arent My charging experience has been positive, though I don’t understand why I have to pay in a balance of $10 all the time since it could just charge my credit card for what I actually use like other chargers. Their chargers I have used usually work, unlike IVY， but the app shows chargers all over the place even if their in a pricey garage at a hospital, or either non existent or peoples personal home spots, or businesses that when you get there have signs saying for employees only - tried going to 5 stations in Vaughan with my car nearly out of charge only to find none of them were stations I could use - so had to drive back up the highway to an IVY station - they may be unreliable, but at least the stations are actually where they say they are.

I have ChargePoint charge for my home I have ChargePoint charge for my home which has failed me for the second time. The first time the cord was faulty and they were very quick to replace the cord with a new one. This time the charger has died. I got on the phone with the support tech, and we verified that the charger was no longer working. He told me that he couldn’t do anything to help me, but would forward my information to someone who could and that they would respond within 5 business days. They reached out to me telling me that the charger was still under warranty and requested that I send pics and proof of purchase and stated that a replacement charger would be sent to me as soon as that information was received. I immediately sent the requested documentation. Since then there has been silence. No one has gotten back to me. I have reached out via phone, email and web form and still no response. I’m going on three weeks without a charger and am baffled on what steps to take next. Every attempt I take is met with silence. Customer service is incredibly important to me and because theirs is lacking and I’ve had two issue with this charger, I can NOT recommend purchasing a charger from ChargePoint. Find a different brand, there are plenty good reliable ones out there.

Stay away ! Like virtually everybody else who is assessing Chargepoint, I feel obligated to warn others against this company. They do not deliver - but rather they will take your money and when you ask to have your money back, the most you can hope for is a response that they will get back to you ... and nothing happens. I regret not having checked them on Trustpilot before engaging with the company.