First use I was double charged.. First use I was double charged.. A week later I tried the same charger station but different number..it was like pulling teeth said charger not recognised after several attempts..Oooof… Then card not recognised then not charging try again give up..unplugged my car and drive home with the charge I had when I arrived at the EV charge point.. Opposite of a simplified user friendly experience!! Used at Cheshire Oaks..

System fails multiple times System fails multiple times. The data keeps getting deleted from the account so cannot charge work for electricity used. System repeatedly failed to connect to the internet. Not worth the money.

Annoying and time wasting experience Very time consuming downloading the app and providing all details. Then after charging debited a further £20 to hold in their account. Why? Phoned customer service. Terrible line and the agent struggled to understand me. Cannot understand why these charging points cannot be pay as you go .

Account closed - refund not paid - no reponse I had to open an account with this company because there is no other way of using their EV chargers This has since required another £10 leaving my balance £13.29. I decided to close my account and get my balance returned - sounds simple but nothing happens. After 30 days I tried to email them ... no result; telephone on voicemail. It seems as if there is a policy to keep hold of customer's money

Do not use this company if you can… Do not use this company if you can possibly do so...... Ok so they charge your card with £10 to hold in your account. Sorta ok with that, the only time I charged with them after about 6 months, was a v short charge worth £7.03. after this they then charged my credit card £30. I immediately closed my account 3rd Jan 2024 and still no refund..... For the £30 charge I have raised a dispute with my credit card who sided with charge point, because they have my credit card details, so it's a valid charge. I've reopened the dispute as charge point have not complied with their own t&C's which say when balance goes below auto reload level they will charge you the higher of £10 or the average use of through their app/account. Only used them once in over 6 months..... Credit card company are reviewing currently. All as I get from charge point is an email every now and again saying they are having problems with their systems and you'll get the money, just wait a further 14 days..... In my mind they are a bunch of criminals and couldn't give 2 f's about their "customers"