Annoying and time wasting experience Very time consuming downloading the app and providing all details. Then after charging debited a further £20 to hold in their account. Why? Phoned customer service. Terrible line and the agent struggled to understand me. Cannot understand why these charging points cannot be pay as you go .

This company needs new CTO or CEO This company needs new CTO or CEO ... or both Upon creation of my profile on their mobile app I can not login to it neither on mobile app, nor on any browser. To add insult to injury their support page does not allow me to submit my complaint because you need to choose a type of complaint with drop down box, but does not work. I guess I am not renting an EV next time, Elon :)

Total scam ! Total scam, ChargePoint went from automatic stealing money from my credit card in advance, it went from 40 euros to 60 and then 100, yesterday they stole 270 euros !!! Apparently it is to do with the amount I charge BUT when your usage goes down they do not adjust the amount down !!! Try to get in touch ! Basically if you don’t like it you can cancel your card ! No other option ! Normally you would be asked in advance how much do you want to top up your credit But ChargePoint keep taking as much as they like ! Surely it is illegal ?

This company will auto charge your… This company will auto charge your credit card even if you are not charging or below the minimum threshold. They ended up charging me 7 times within an hour of $10 each totaling $70 which makes no sense. I never charged more than that a session. Customer support was unable to resolve via phone, social media and email. They stopped responded and are blatantly stealing from customers with stored CC info. Beware!!!

I wouldn’t even give 1 star I wouldn’t even give 1 star. This company seems to be taking funds time and time again out of my account - this must be illegal. Our first EV charge experience away from home, the instructions made out the app had to be installed, I have had four transactions for what was actually only £5 of charge yet multiple £10 and £15 transactions on multiple days. Customer service line very difficult to hear clearly when I complained. I think I will have a refund but who knows…..