What made the experience great was the…Great service, great follow up What made the experience great was the fact that the part I ordered was needed right away and someone took the time to let me know that particular part was a special order, so I had to cancel, and you processed the refund very fast.

Great service parts arrived on time and… Great service parts arrived on time and were the correct parts

Haven’t had such incredible proactive… Haven’t had such incredible proactive service support in a long time.

Part still missing Ordered my part, received confirmation and never received my part. I emailed customer service and was told that I need to file a claim with UPS.

Great service We needed a new glass cover for our range top when the old one broke. Suburban shipped one to us priority so it got here before our next trip but it arrived broken. When I contacted them, they immediately shipped a replacement with a different shipper, handled the claim against the original shipper and the replacement still arrived before we left for our trip. They made the whole process very smooth despite the hiccup and the new cover fit great and was easy to install.